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「施設は古いがそれなりに清潔で、滞在は快適でした。ベッドも掛け布団も良かったです。」

「The staff were friendly and extremely helpful. They provided shuttles to the train station, local shops, and ski areas free of charge, even when heavy snow made the trips difficult. It was lovely to be able to reserve a private bath at the end of the day for the whole family! The room was well furnished and we could easily cook our own dinner each day. The outdoor area was beautiful in the snow, and my daughter had a lot of fun playing in the backyard. The library and social areas were also cozy...

「宿の方は皆さん優しく、朝到着するとお部屋が空いていたとのことで、すぐチェックインさせてもらえました。チェックアウト後も、ロビーに荷物を置いておけて、17時までなら無料で温泉も入って良いと素晴らしいサービスでした。ありがとうございました。」

「二人部屋＋二段ベッド付に三人で宿泊したのですが、スキー宿泊の場合は荷物も多いので部屋が狭かった。 料理は美味しかった。 赤倉観光スキー場以外のスキー場(杉の原・池の平・赤倉温泉等)のリフト券割引について何も案内がなかった。 スキー場への送迎をしてくださるとありがたいのですが・・・。」

「The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. 」