2/10
So many things went wrong! On check-in, Kuong informed us the oven was broken, something he said he had known about for over a week. We planned for many family meals, so hauling a ton of food (this included a 15 lb turkey) 8 hours to Mammoth only to hear that it was broken was very annoying. When we expressed our concern, he got upset & expressed attitude at us over the phone. Upon entering the condo, we realized right away it was not clean. Carpets hadn’t been vacuumed, food and crumbs were on the counters/tables, a used q-tip was on one of the bunk beds, filthy baseboards, scuff marks all over the walls, etc. The most shocking part was that none of the blankets or sheets on any of the beds had been washed/changed. Long black hairs, black dog hair and public hair covered the sheets. The top blanket on one bed had candy ground into it and on one other comforter, there were patches of white crusty stuff all over it. It was horrifying and so disgusting that this was the place my children had to be in for a week. We had to spend the first 6 hours of our vacation vacuuming, washing/changing sheets and sanitized his filthy place. We documented all of it via photos & videos and submitted it all to VRBO. Not once did Kuong apologize or offer compensation for the time wasted during our vacation. It’s hard to believe he couldn’t even offer us our cleaning deposit back after we cleaned his unit for him.
Also, fuse box pops at least 6-10x/day. Oven is still broken even after repairman
Tori Williams D.
2024 年 2 月に 4 泊滞在