「Stunning old world beauty married to a completely modern hotel. The staff was so welcoming, professional and helpful. They offered every possible assistance and answers to every request. The rooms were well appointed and everything in them functioned without fail. our bathroom, shower and tub was huge . The lighting controls in bathroom, corridor and bedside controlled every light from any place you were positioned. The entire hotel was very quiet and spotless.」
「Our group of 4 had an excellent stay at the Mercer. The room was very clean and modern. Parking was easy and convenient, the kitchen was well-stocked, and we had access to all amenities. Public transit was less than a block away. The staff were wonderful - friendly and helpful. I would definitely stay here again! 」
「My husband and I had a lovely stay at Le Petit Hotel! The "medium" room was still a generous size with a comfortable king bed and an amazing shower! The location in Old Town is very convenient for walking with fantastic restaurants just minutes away (Le Petit Dep across the street has fantastic pastries and coffee). The hotel notified us of the street work being done on Rue St Paul, which meant our taxi driver had to drop us off a block away. The work is obviously an eye-sore for what is usually...
「A little (quite a bit) crowded, difficult to navigate due to traffic no easy parking unless you can pay some good money.
Otherwise service and stay was very commendable. 」
「The hotel was pleasant and very clean. The location is excellent for a trip to Old Montreal. The staff was professional and helpful. The room was beautiful with an excellent view. 」
"D’abord, la chambre qui m’a été attribuée n’était pas celle que j’avais demandée et confirmée par e-mail.
De plus, pendant mon séjour, le ménage n'a pas été fait à plusieurs reprises.
Lorsque je me suis plainte à la réception, l’équipe de nettoyage ne commençait généralement qu’une bonne heure plus tard.
J’aurais voulu changer d’hôtel.
Chaque jour, de nouveaux problèmes se sont passés; un manque d’eau, de papier toilette et de mouchoirs en papier et sans me dire bonjour…etc.
Dans la baignoire il restait toujours des cheveux; en les enlevant moi-même, je me suis demandée si la salle de bain aurait vraiment été nettoyée.
Après chaque réclamation, les réponses n’ont jamais été satisfaisantes.
J’étais tellement en colère et fatiguée au point que j’ai indiqué un message et l’affiché sur la porte de ma chambre pour que le ménage soit fait !
Au moment du départ, il y a eu un problème de la facture et à cause de cela, j'ai failli rater mon bus.
Le comportement des employés est vraiment mauvais.
Il semble manquer de solidarité professionnelle dans cet hôtel.
C’est désagréable !
"
