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"The Concierge Joe is awesome. Very helpful with luggage, tours and just a great personality doing a great job."

"Rooms are in serious need of improvement. The latch on the door out to the balcony was broken, bathroom door very squeaky. Apparently our room was the only one that didn’t have chairs on the balcony? So I couldn’t enjoy it really. So the hotel passes by as a 4 star, but the rooms are a 3 star. Beds were comfortable and clean. Room service was great. The parking situation is outrageous. $55 a day is crazy. I have clients who were going to stay for a week at this hotel, but gave up because of the parking price. "

"Beautiful room within walking distance to a miriad of restaurants. "

"The hotel shuttle service is very bad. I waited more than 40 min. The shuttle drove by without stopping at the terminal because it is full. There seems to be one shuttle in service. The shuttle service is outsourced to the parking company next to the hotel. Do not recommend this hotel if you need a shuttle pick up at the LAX airport."

"We stayed in room 911. Based on the Floorplan of the floor, it is the smallest room on the floor plate. It was disappointing that even though we were Expedia VIP Platinum status we were offered the smallest room. However, Trey at the front desk was helpful, and it was only two-nights. The hotel was convenient to the airport and has a free shuttle, the pool and gym were adequate. We would return if we needed something close to LAX. Thank you."

"Bathroom flooded and ruined some of clothing I had sitting in a cloth bag on the bathroom floor I placed there the night beforehand to have ready to go."

"Lovely room, wonderful hotel and really easy check in process"

"Hotel was very nice, check in was great. Mario was the person who helped us at the front desk, and he greeted us with a big smile. We ate dinner at the Landing Bar, food was good, atmosphere was also good. "