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"My fiancée had an emergency whilst staying here. The man working the night shift on reception rang an ambulance for me. Unfortunately one wasn't available but he then helped me book a taxi as I wasn't aware of the hospital location. When we returned the next morning he let us stay an extra day for a reduced price. Very grateful. Would stay again. "

"We had a great time and would stay there again as well as recommend."

"Nice hotel in perfect location"

"The night front desk staffed by Somali expatriates were most helpful. Needed som milk to sleep and they went out the way to get a glass. Will stay there again"

"There wasn't a ramp for handicapped people. A ramp would also help people with rolling their luggage. A handrail is needed for the front door. People were using the flower planter."

"Great hotel great staff best place to stay before early flight from terminal 5 "

"Wonderful experience "

"I was pleased to receive an upgraded room, which was lovely. Shoutout to concierge Chris who helped me with my boarding pass on the day of my departure. Cucina has excellent food and pleasant staff. There are even more shopping options in the area than when I last stayed in the hotel and that was extremely convenient."

"Very nice hotel!!!! Staff was very nice and professional."