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「Broken windows- it was up the whole time, the room faces the main road with heavy traffic, therefore sleep was impossible. Communication was poor, inadequate instructions to get into the bldg. I was only given the code to the room, not the bldg. Manager emailed me a photo copy of the emailed instructions after I asked her. I asked her multiple times to forward me the original email since I didn’t receive it, she was unable to provide. The odd request was she asked me to email my concerns to her...

「There was mix up with our room. Got cancelled without us knowing. Phoned to try and cancel but we were told we couldn't get a refund if we did even though it was within the time limit of cancellation. We obviously didn't cancel and rocked up to find the room that they allocated to us was occupied and we needed another room. Luckily there was one available but we had to pay at the time. We eventually go a refund from Expedia for set room. Didn't enjoy the experience. Was made to feel I made the...

「From the pictures and write up about this property I was expecting a very polished almost luxurious experience. However this was not the case. The room was not what I had booked and when I queried this I was given an explanation about pipes bursting and the original room was not available and that I should be happy that I was given an upgraded room. However the room was in need of some updating and there was a strange musty smell in the bathroom. The hotel also offers parking / storage of cars...

「Amazing little hideway just within easy walking distance of West Malling, the hosts were super friendly and made us feel very comfortable on arrival, we purchased the firepit kit which was beautifully presented and included marshmallows and all your fire starting essentials, perfect for a quiet evening under the night skies. The accommodation was spotlessly clean and offered everything you could need for a self catering trip, including tea, coffee, cutlery, firepit tools, tin foil, washing up...