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"Honestly the nicest hotel I've been to in London, staff is very friendly and the room was immaculate. I'll definitely be back in the future"

"My family and I spent 2 nights at the Hard Rock Hotel and found it incredibly convenient! The rooms are clean, facilities are all within the factory building- London Children's Museum, The Factory, restaurants, shops, it was fantastic! Especially as the weather was so dreary outside, it was nice staying indoors with everything so conveniently located inside."

"The room and hotel was very clean and well maintained. We had a good time and would come again. Thank you. "

"Interesting check in process and very welcoming lobby with flavoured water, coffee and a candy bar! The room was spacious and had everything we needed. The “courtyard view” is a strange interior area, but did let some natural light in. My only real complaint was the mattress. Comfortable in its own, but if sharing you could feel if someone was breathing too heavily. The opposite of do not disturb. Not a great sleep because of it. Otherwise, loved the robes, the bathroom amenities, etc. "

"Friendly staff. Nice room. "

"The toilet was clogged when we got there and they just brought me a plunger to plunge it myself because it was after 6pm and there was no maintenance person on site at that time. The ventilation system was also very loud and we had trouble sleeping because of it. "

"It was a good stay "

"The interior doesn’t look like the picture. Still old model. Fan in the bathroom is very loud. Breakfast is okay but dining room is very dark and not enough chairs."

"We had a very disappointing experience during our stay. I checked in on April 4th, 2026, between 10:30 to10:45 PM. When we arrived, the staff member was in the back room on her phone and asked us to wait. Shortly after, she came to the front desk and completed our checkin without issue. Unfortunately, things changed when we requested two additional towels, as the room only had two. The staff member became noticeably aggressive and condescending toward my wife. With a raised tone and wide eyes, she questioned, “Why do you need two more towels?” We explained that our four year old daughter and mother inlaw were also staying with us. She responded sharply, “You only booked for two adults.” At that point, I stepped in to de escalate the situation and clarified that it was likely an honest mistake in the booking, and that we were more than willing to pay any additional charges if needed. Instead of resolving the matter professionally, she walked into the staff room, returned with two towels, dropped them on the counter, and rolled her eyes as she walked away. This interaction was uncomfortable and unnecessary, and it significantly impacted what would have otherwise been a straightforward stay. "