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"Did not use the pool"

"There was shampoo or conditioner all over the shower when we arrived. So it felt like it hadn’t really been cleaned. It was unusual not to have a smart TV and the room could definitely use an upgrade/paint job. The parking was extremely limited for the size of hotel and we were lucky to find one of the last spots but several others would have been unable. "

"Nice place to stay in London, friendly staff, clean, breakfast is good. "

"We had a last minute stay at the Hark Rock Hotel in London. The lobby was clean and smells amazing. The pool was nice. The outdoor pool connects to the indoors. Could be nice in the summer, but the water was a bit too cold for the winter. Definitely bring your key card when going in the hot tub as I didn't bring one and got locked out. Had to knock on the door for someone to open it. The rooms were clean and facilities looks brand new. Parking was free. "

"The actual room I had at this location was nowhere near what the photos made it out to look like. My stay at this location started out rocky when I checked in and found out that the room I had just moved my luggage into hadn't been cleaned yet after the previous visitor. The cleaning staff member who came to tidy up was irritated that I was in the unit before it was cleaned, then I had to wait in the lobby for 30 minutes until she was done. The room and the building are somewhat rundown, but if you need a quick place to stay for a night or two, it would work. Besides the one cleaning staff member I interacted with, the rest of the employees were courteous/nice, and the location is close to all kinds of restaurants and a mall."

"Clean room. Staff was friendly and helpful "

"Good location. Quiet."

"The hotel was nice, but could have use more coffee for a 2 person occupancy. The desk chair was in rough shape, and the pop machine ate our money. The nights sleep was poor due to excessive noise from other guests, and we were constantly woken up through the night. The breakfast setup was nice and well stocked. "

"Room layout made no sense"