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"I got there at night and parked in the Roman Road car park. There wasn’t much signposting or lighting (or I didn’t see it!) so walking to the hotel felt a little tricky as I ended up walking on the road. Thankfully it wasn’t far. There was a bit of a long queue at check in, but that was understandable as lots of us from the conference were arriving at the same time. The staff were absolutely lovely and very welcoming, which set a nice tone for the stay. My room was on the 9th floor with a beautiful view of the ICC and the hills in the distance. The sky was clear, so the view stretched far and was stunning to wake up to. The balcony was a really nice touch, and it would have been even better with some furniture to sit out and enjoy a coffee in the morning while taking it all in. The bed was extremely comfortable, and I appreciated the robe and slippers provided. The bathroom was a great size with both a bath and a shower, and the Elemis products smelled amazing - such a lovely touch. There was only one bedside plug on the right side of the bed, which was slightly inconvenient, but overall the room felt cosy and well thought out. I didn’t get a chance to use the spa and pool myself, but friends did and spoke highly of it. Overall this was a really enjoyable stay in a comfortable and welcoming hotel. A few small improvements like clearer signposting from the car park, extra plugs by the bed and balcony seating would make it even better! I’d happily (& probably will) stay again"

"The hotel is wonderful, excellent food. Spa is brilliant. Staff are helpful and the hotel is very clean and comfortable. Plenty of places to visit near by. We are staying again in December."

"Parking was good. We had the option of getting a take away and bringing it back to eat in the dining area. Perfect. "

"The hotel was brilliant the staff were friendly and helpful, room was great and spacious"

"Room TV very small and dated. The rest is fine."

"The hotel has a welcoming traditional vibe as you enter through mature gardens to a courtyard with a fountain. Our room was a very good size with a comfortable bed, dressing room and a proper full sized bath. There is a choice of modern or traditional. Breakfast was nice, a good cooked breakfast and fresh fruit was a plus, although some cold items had not been replenished and there was no choice of yoghurt. The spa was a plus with a pool jacuzzi etc. Some parts of the building are a little tired but the main areas are bright and comfortable. I’m sure the new owners will be working on these. The staff were friendly and professional, we would definitely like to return."

"Excellent "

"Very welcoming staff, nice rooms and facilities "

"Good for quick overnight stop driving to customer, clean and quiet despite being next to the road"