"The hotel is very dark, carpet is wearing thin on the staircase, the room was dark and gloomy could not see to get ready no natural daylight in the room we were allocated, the window faced a tunnel of buildings - we mentioned this to the reception staff asked if an extra lamp could be put in the room? nothing came. The room was not cleaned while we were there either on the Sunday morning we went for breakfast (9/9.15am) and put the relevant door hanger on the outside of the door, when we came back from breakfast it was still there, we left in hanging on the door whilst we were out during the day, when came back early evening it was still there - these rooms are not cheap.Some staff were polite and friendly others not so at breakfast we had to pay there was no please and thank you just "you need to pay now" no receipt was offered or given Bar staff on the Saturday evening evening were friendly however when it closed they advised that the reception bar was still open - but there were no staff manning this bar - I remember the last time we stayed here this happened then also. We have stayed at this hotel many many times over the last 20 years unfortunately have to say this will probably be the last. Upon check out we were never asked if everything was ok during the stay, we wanted to pay cash for the room however they had taken the balance off the card which was swiped at check in - but were never advised this was going to be the case at check in"
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