3/5 Okay
Verified traveler
Traveled with partner
Jul 17, 2021
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel was beautiful, loved the authentic vibe.
Room was huuuge! Again very cool authentic vibe. King bed was two singles pushed together which is never good, and led to us sometimes falling down the middle.
Room wasn’t very clean, usually I’d of said something but check in was at 15:00 and we didn’t arrived in Liverpool at 14:00 and went straight out until 6 when we checked in, so by that point really didn’t have the energy to say anything. Found fake rose petals and other people’s makeup on the floor in a corner, brick mortar was falling off the ceiling onto the floor, bed cushions were stained, black hair on the bathroom floor (neither myself or my partner have black hair). Rather than list all the problems I think it just needed a bit more TLC and someone in management should really be spot checking the rooms. Had breakfast in with the price food was ok, just ok. Couldn’t drink the coffee and got juice out of a carton no glasses, service staff on breakfast filled our cups to the brim no room for milk which for me showed a lack of training. Bar staff in the hotel bar very well presented and made lovely drinks. Hotel reception staff were very polite and helpful during our stay, spa was lovely very Simple but very quiet and helped us both to relax before leaving.
Stayed 1 night in Jul 2021