This is the second time I stayed on this property, in a different unit. It was an anniversary getaway. So, I trusted that it would be a good experience. The unit that we were in had some major hiccups. But overall, it was a good weekend and a good getaway. If I stay there again, it won't be in Seahorse 2-B unless the major issues are fixed! It was a comedy of errors!
The issues:
1. Inadequate heating.
this was a major issue, in that the gas fireplace stopped working on our second night. The gas fireplace was the only source of heat for the large living room area. The property manager (who is stellar and the major reason why I didn't give this review a low rating!) came out after 9:30 p.m. at night, after I had been communicating with Vacasa for 1.5 hours with no success (I think I was talking to a robot). The property manager identified that the gas fireplace was not safe, after he had attempted to fix it (the odor of the gas was strong), and said he would bring a space heater by in the morning. We used a gas oven to heat the living room. Luckily there was a cadet heater in the bedroom, so we didn't freeze. he brought out a space heater the next day, and it served us well for the next two nights. The housekeepers and property managers were excellent in their response! I hope that they are paid well. The senior house keeper brought by extra blankets and communicated with us throughout the lack of heating. She suggested using the oven to heat the room, which turned out great! It felt like a fancy camping trip, but I had forgotten to bring any marshmallows to roast.
2. There is exposed wiring behind the refrigerator. No outlet plate cover. This is an easy fix.
3. The outlet in the bathroom, beside the bathroom sink, is not grounded. Again, an easy fix.
4. Molding is being held together with masking tape.
5. The IKEA dining chairs need to be repaired and tightened. They were very rickety.
6. The sofa has unstitched upholstery that needs repair.
7. it wouldn't hurt to have calking around the windows, as we could feel the high winds.
8. A brighter light bulb in the bathroom would be nice.
9. Coat Hooks! There is absolutely no place to hang clothing in this unit. It would be a beautiful use of space if about 8 coat hooks were installed in the hallway.
I'm giving a huge shoutout to Anita, Tim, and Nathan, who were stellar in their support! The property managers and housekeeping staff are amazing!
