ラコエ湖ゴルフ&カントリーエステート周辺のホテル

「Golf is great Staff is clueless about the actual hotel products - room service , golf lessons , Staff couldn’t get one room service order completely right」

「The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

「Had some issues with payment, but were able to clarify it. There was never a towel in the room, we always had to call and ask. Other than that, comfortable bed and clean room. Good value for the price. Poolside is nice and clean.」

「You would definitely have a good stay」

「Lo más importante que guardo es el trato con la encargada del hotel. Una dama muy sociable y entregada. Siempre a la escucha y dispuesta a resolver cualquier problema. Su buena gestión se refleja en el establecimiento. Por lo que es un sitio muy recomendable」

「The staff were professional and especially the manager, who went out of her way to make sure myself and my guest were well taken care of even with the fact that they were not ready for guests due to major renovations going on, and in spite of the fact they never received any reservation notice from Expedia. I give Grace, the Manager, 2 thumbs up for her professional conduct, her patience with me, as well as her trust in me even in the face of uncertainty getting paid due to communication issues...

「Along the main road」

「Yes」

「Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty.」

「It’s difficult to rate this hotel. They couldn’t find our booking information and we were unable to get in touch with expedia. This was fraud. I paid in full and they couldn’t find our reservation. we had to pay for one night because we didn’t know where to go. This is unacceptable.」