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Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 392 out of 457 reviews
5 - Excellent 86%
Rating 4 - Good. 53 out of 457 reviews
4 - Good 12%
Rating 3 - Okay. 12 out of 457 reviews
3 - Okay 3%
Rating 2 - Poor. 0 out of 457 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 457 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, and clean room. We’ll come back to this hotel when we visit Kyoto next time!
Stayed 2 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stone throw away from Kyoto Station. Thoughtful and reassuring customer service from the start: a staff member showed me to my room, helped with my luggage and also demonstrated how to use the high-tech gadgets provided in the room. A comfortable stool in the elevator was a nice surprise. An uber plush bed, an air purifier in the room, very good breakfast, and comfortable Japanese-style pyjamas in 2 sizes! A well-designed hotel offering affordable luxury in Japan.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I’ve stayed in Japan.
Superb hotel and Staff. Excellent location, just next to Kyoto station. Breakfast was excellent with several western options. Rooms were spacious and extremely cleaned. Fantastic service from all staff.
Stayed 4 nights in Feb 2020