2/10 (非常に不満)
Francisca
家族旅行
2025 年 11 月 20 日
気になった点 : 清潔度、客室の快適度
Unfortunately, our experience at this property was very disappointing. On the first day, my mother tripped and fell at the entrance because there was a stool on the ground right by the doorway. She suffered a serious hip injury and had to be taken to the hospital, so we were forced to leave after a couple of hours to stay close to her.
We informed the host immediately, but there was no real interest in understanding what happened, how the accident occurred, or whether anything could be improved to prevent this in the future. We also received no support or flexibility with the remaining nights, despite our insurance not covering the situation.
In addition, the bed was extremely hard and uncomfortable, and the toilet was so small that it was almost impossible for a tall person to sit properly with their legs inside the space.
Sadly, due to the unsafe entry area, the lack of concern from the host, and the overall comfort issues, I cannot recommend this stay.
Francisca
2025 年 11 月に 3 泊滞在