6/10 Okay
Anand
Apr 17, 2024
Disliked: Amenities
Wonderful location in regards to convenient station accessibility but honestly a bit older property compared to others we stayed at during our Japan Trip and Staff/Service left more to be desired to be honest. For reference some places we stayed were Centara Grand Osaka, Tokyo Bay Shiomi Prince in Tokyo which were excellent in comparison. For example, we booked a nonsmoking three person room and walked into a smoking room. Staff apologized and changed the room (initially told me there wasn’t any left but when I pressed they found a room). My wife and son took the elevator up, walked to the end of the hall on the floor to the new room as the clerk had written on the key folder but it didn’t work. We were tired coming from Tokyo so bit perturbed at this juncture. I went downstairs and they apologized because they wrote the wrong room number on the key folder—which worked when attempted on the right room. Another example: Free waters were offered in the room but since we asked for no service during or two day stay they weren’t replaced. When checking out my wife asked for one bottle of water for my 9 year old son before catching the train and they said they could not because we had already checked out about 30 min prior so weee no longer a guest. I went to the desk and asked another clerk and she gave me a bottle. Overall: Subpar service imho, ok hotel, very convenient to station for areas of attractions.
Anand
Stayed 2 nights in Apr 2024