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"Clean, good downtown location, good staff."

"This is a beautiful hotel with great views of the river and countryside. It is quiet and the rooms are very nice. I used the private baths with no waiting. The bar is a great whisky and wine bar. Complimentary ramen was very nice and filling. Other snacks are also given free. Staff were so friendly, and managed around my language barrier with ease and friendliness."

"We had a room facing the lake and the view was fantastic. It is an old hotel and therefore, do not expect things you usually see in the new hotels. However, we would say it is good value for our money as the room is clean and service is good."

"Smile Hotel is a good standard with comfortable rooms and friendly staff. The laneways behind are interesting and fun for Izakaya but Kushiro central city is no longer busy and very run down. "

"Nice onsen, polite and accomodating staff. Conveniently close to the shopping centre and the strolling area at the river Kushiro. "

"It’s a great place and reasonably priced. Especially as you get a breakfast. Nice staff and helpful. "

"It’s about a 15 mins walk to the hotel. The external and internal are fine. But the MOO fish men market is outdated and few stalls open. A good one over night stay for catching a early coach to Lake Akan tomorrow."

"Great location overlooking Lake Akan with a delicious breakfast and dinner. The Onsen facilities are beautiful and enjoyable "

"Comfortable and no frills. Streamlined hotel."