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"I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start."

"Wonderful stay. 10/10. We enjoyed the rooms and the staff were very helpful and organized. The subway metro was very convieninent when exploring Tokyo from the hotel. I would recommend this hotel Sotetsu grand fresa for any one travelling to Tokyo."

"Rooms were clean. Staff were friendly and nice. Location was in the heart of Shinjuku and very convenient."

"Room was very clean and well cared for, all possible necessities provided."

"Convenient location for Shinjuku Station & Airport Express buses (which stop at hotel). Excellent breakfast (but scrambled eggs are like soup). Room (upper-level lady twin - for 2) was tiny and I kept tripping over the threshold and then down again into the tiny prefab bathroom. Deep tub to step into for shower. So much to trip over! One small hard pillow per bed. Dated interior and amenities, though clean, with small window that can’t open. Safe (except for tripping hazards) and convenient but would choose a better hotel (newer, larger room) next time and just get a taxi to the station or AirPort Express stop. Served us well this time but room was claustrophobic and basic, considering the price."

"Great location next to Shinagawa Station! Bathrooms in the main tower were simple but overall hotel is very nice and a great value!!"

"It was a great stay. The area was amazing with great food and the train station was just around the corner."

"The room was so smaii for a couple. Please choose twin bed room instead of double bed room. Otherwise, all of hotel services was nice."

"Room ok, we asked for nonsmoking room but we initially put in a smoking floor. "