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Friendly, welcoming

We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!

La Neige is a great hotel, the staff is perfect, I want to come back, the premises are beautiful, so elegant, and at a good price, there’s no onsen, but no problem, there are options a few minutes away, and the hotel have an excellent transportation service. I definitely want to come back. 5 stars

One of the best hotels I’ve ever stayed at. Room was excellent with an amazing Mountain View. Full amenities and top notch service. Staff goes above and beyond and are personable and friendly, even as English speaking tourists. The breakfast was delicious and a perfect mix of made to order hot dishes along with a large spread of buffet items. The best hotel in Hakuba if you want a luxurious and relaxing experience.

K

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much...

Really nice facility. Staff very helpful. Good breakfast. Sirens woke me up a few times during the night. Must be near an emergency services station. If you're a light sleeper you may want to bring some earplugs.

Great staff

Wonderful hotel, service, location, everything!

Very friendly

Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas

This is a lovely new hotel, very helpful friendly staff and one of the very best Onsens we’ve experienced in Japan (this is my third trip). Really fantastic- new, clean, three pools- outstanding. The hotel is 35 minutes S of Hakuba by car and an hour by shuttle bus, and the shuttle only runs to and from once per day so without a car you don’t have many options. Omachi, the nearest town is a fairly long walk. Recommend having a rental car if you stay here.