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"Staff is very nice and the amenities were amazing. It was amazing to leave the door open on the river side and use it as white noise/use the bath!"

"A wonderful place to unwind and relax during our Japan vacation. The private onsen and terrace was the highlight of our trip and the service was second to none. Worth the splurge, definitely do not hesitate to book here!"

"The view from the room is amazing. "

"We enjoyed our stay at the hotel. The room is great, quite spacious, and the layout is practical. "

"It was amazing! "

"Exceptional property and wonderful staff, conveniently located and fantastic view of Mt. Fuji. Breakfast was good, much to choose from exceptionally clean. "

"We booked the condominiums as a treat. Spacious by Japanese standards with two large single beds, large sofa and kitchen facilities. Highlight is the bathroom with your private “onsen” the bath runs constantly with warm water from the hot springs. Divine after a long day. Coffee machines, soda machines, ice pops, foot bath, fire pit and free whisky, sangria and beer from 7pm - 10pm with some small sweet treats. A short flat stroll from Gora station makes this a perfect place to stay to explore the Hakone area."

"This hotel was beautifully designed, clean and friendly staff. The dinner and breakfast buffet were full of a delicious variety of dishes. We chose the cable cars to get there which was a fantastic way of exploring the area from above, but the hotel’s shuttle was super convenient for our departure. "

"Very tourist-friendly, excellent service and facilities."