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"Sheraton staffs are very nice. Breakfast has so many choices . The view of Sakura island is amazing . Room amis very comfortable .We lost passport in the hotel , the hotel contacted us right away. Really appreciated their help . I would like to stay here again ."

"I left my ipad in the bathroom of my room at Richmond Kagoshima Kinseicho. I wrote them via Expedia’s “contact property” still waiting for their reply. Kindly inform them as i made my booking through Expedia (this link) including all my hotel bookings from Apriil 6-16 2026. Anna Gonzaga April 12,2026"

"The room was very clean and exactly as pictured. The hotel is in a great location, right beside the train station and near many great restaurants and stores. There was even an ice machine, washing machine, and vending machines right on the floor we were staying. "

"Fantastic view of Sakurajima! Friendly staff and nice onsen! "

"Its location is extremely convenient as one of the hotel entry is inside the JR railway station. The hotel room is reasonable clean and spacious. We enjoy the stay."

"Car elevator storage. Room was small but clean. No smell."

"Old building, crowded in breakfast time"

"Beautiful breakfast!"

"The staff was outstanding, very polite and professional. Hotel was very close to the train station and shopping areas."