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Shiroyama Hotel Kagoshima

4.0 star property
Hotel in Kagoshima with 6 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Shiroyama Hotel Kagoshima

Daily buffet breakfast (JPY 3900 per person)
Bar (on property)
Hot springs
TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe
Bar (on property)
In the heart of Kagoshima, Shiroyama Hotel Kagoshima offers a tranquil retreat. Soak in the indoor mineral hot spring, unwind at the sauna or indulge in rejuvenating spa treatments. With six on-site restaurants serving Japanese cuisine and kids' meals, you'll be spoiled for choice.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • Room service
The current price is ￥21,531
￥27,389 total
Sep 1 - Sep 2
Bar (on property)

Spa

Esthe Spa Lapis has a variety of ways to help you relax. The hotel's spa offers in-room massages as well as treatments such as facials and manicures/pedicures. Other on-site facilities include a sauna.

Body treatments, facials, manicures and pedicures, massages
Body treatments, facials, manicures and pedicures, massages

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed) | 1 bedroom, down comforters, minibar, in-room safe

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 7
  • 4 Twin Beds

View all photos for Forest Forth Room, Non Smoking (No View, No Extra Bed)

1 bedroom, down comforters, minibar, in-room safe

Forest Forth Room, Non Smoking (No View, No Extra Bed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 48 sq m
  • Sleeps 7
  • 4 Twin Beds

View all photos for Single Room, Non Smoking (Single Use, No View, No Extra bed)

Single Room, Non Smoking (Single Use, No View, No Extra bed) | 1 bedroom, down comforters, minibar, in-room safe

Single Room, Non Smoking (Single Use, No View, No Extra bed)

9.2 out of 10
Wonderful
(23 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Forth Room, Non Smoking (No View, No Extra Bed)

1 bedroom, down comforters, minibar, in-room safe

Standard Forth Room, Non Smoking (No View, No Extra Bed)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 54 sq m
  • Sleeps 7
  • 4 Twin Beds

View all photos for Sakurajima View Forth, Non Smoking (No Extra Bed)

1 bedroom, down comforters, minibar, in-room safe

Sakurajima View Forth, Non Smoking (No Extra Bed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 54 sq m
  • Ocean view
  • Sleeps 7
  • 4 Twin Beds

View all photos for Forest Twin Room, Non Smoking (No View, No Extra Bed)

Forest Twin Room, Non Smoking (No View, No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Forest Twin Room, Non Smoking (No View, No Extra Bed)

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Sakurajima View Twin Room, Non Smoking (No Extra Bed)

Sakurajima View Twin Room, Non Smoking (No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Sakurajima View Twin Room, Non Smoking (No Extra Bed)

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Royal Suite, Mt. Sakurajima View (No Extra Bed)

Royal Suite, Mt. Sakurajima View (No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Royal Suite, Mt. Sakurajima View (No Extra Bed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Private bathroom
Hair dryer
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, Non Smoking (No View, No Extra Bed)

Standard Double Room, Non Smoking (No View, No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Standard Double Room, Non Smoking (No View, No Extra Bed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed) | 1 bedroom, down comforters, minibar, in-room safe

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed) | 1 bedroom, down comforters, minibar, in-room safe

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
  • 27 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds
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About the neighborhood

Located in Kagoshima, Shiroyama Hotel Kagoshima is in the city center and near a boardwalk/promenade. Tsurumaru Castle and Saigo Takamori Statue are local landmarks, and the area's natural beauty can be seen at Mount Sakurajima and Kirishima-Kinkowan National Park. Amuran Ferris Wheel and Kagoshima City Aquarium are also worth visiting.
Visit our Kagoshima travel guideOpens in a new window
Map
890-8586, Kagoshima (prefecture), Kagoshima, 41-1 Shinshoin-cho

What's nearby

  • Mt. Shiroyama - 4 min walk - 0.4 km
  • Kagoshima City Museum of Art - 10 min walk - 0.8 km
  • Amu Plaza Kagoshima - 20 min walk - 1.6 km
  • Kagoshima City Aquarium - 3 min drive - 2.0 km
  • Kagoshima Chuo Station Tourist Information Center - 3 min drive - 1.9 km

Getting around

  • Kagoshima Station - 4 min drive
  • Kagoshima Airport (KOJ) - 39 min drive

Restaurants

  • ‪三平らーめん - ‬12 min walk
  • ‪ガーデンレストラン ホルト - ‬1 min walk
  • ‪3levin cafe - ‬12 min walk
  • ‪haru slowfood - ‬14 min walk
  • ‪レインボーホール - ‬1 min walk

About this property

Shiroyama Hotel Kagoshima

Upscale hotel in the city center
An indoor mineral hot spring (onsen), a coffee shop/cafe, and a garden are just a few of the amenities provided at Shiroyama Hotel Kagoshima. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a facial, or a massage. At the 6 on-site restaurants, enjoy lunch, dinner, kids' meals, and Japanese cuisine. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a free area shuttle, and hot springs on site
  • Self parking (surcharge), a front-desk safe, and ATM/banking services
  • Concierge services, a ballroom, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 355 rooms feature comforts such as air conditioning, as well as thoughtful touches like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with digital channels
  • Refrigerators, baby baths, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle
  • Covered self parking on site (JPY 1,300 per night)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,900 for adults and JPY 1,300 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • HISUICHO
  • HOLT
  • LE CIEL
  • RAKUSUI
  • SUIREN

Things to do

  • Full-service spa
  • Gym
  • Hot springs
  • Sauna

Family friendly

  • Baby bath
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden

Full-service spa

  • Facials
  • Hot springs
  • Hot springs open from 6:00 AM - 11:00 PM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Manicures/pedicures
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • Elevator

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1963
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 2200.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3900 for adults and JPY 1300 for children
  • Covered self parking fee: JPY 1300 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Shiroyama
Shiroyama Hotel
Shiroyama Kanko
Shiroyama Kanko Hotel
Shiroyama Kanko Hotel Kagoshima
Shiroyama Kanko Kagoshima
Castle Park Onsen Hotel
Hotel Shiroyama Kagoshima
Shiroyama Kagoshima
Shiroyama
Shiroyama Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel
Shiroyama Hotel Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel Kagoshima

Frequently asked questions

Is Shiroyama Hotel Kagoshima pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shiroyama Hotel Kagoshima?

As of Aug 31, 2025, prices found for a 1-night stay for 2 adults at Shiroyama Hotel Kagoshima on Sep 1, 2025 start from ￥21,531, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shiroyama Hotel Kagoshima?

Self parking is available for JPY 1300 per night.

What time is check-in at Shiroyama Hotel Kagoshima?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Shiroyama Hotel Kagoshima?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Shiroyama Hotel Kagoshima located?

Located in the heart of Kagoshima, this spa hotel is within a 5-minute walk of Shiroyama Park and Mt. Shiroyama. Shiroyama Observatory and Terukuni Shrine are also within 10 minutes. Kagoshima Chuo Station is 25 minutes by foot and Kagoshima Station is 26 minutes.

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Shiroyama Hotel Kagoshima Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 1004 reviews
Rating 8 - Good. 207 out of 1004 reviews
Rating 6 - Okay. 44 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raimundo

Liked: Cleanliness, amenities
Very friendly and helpful staff. Amazing grounds
Stayed 3 nights in Jun 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book now!

There is nothing negative about Shiroyama Hotel. The staff are extremely polite and the hotel and rooms are immaculate. It has a beautiful view overlooking Kagoshima with Sakurajima clearly visible.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Amazing hotel. Definitely recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Doowon

Liked: Cleanliness, staff & service, property conditions & facilities
The scenary was great. Also, the staff was very kind.
Stayed 2 nights in Feb 2025

6/10 Okay

Kazuko

Liked: Cleanliness
Had a wonderful view from room and onsen
Stayed 1 night in Dec 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Shiroyama. It’s beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food superb
Stayed 2 nights in Oct 2024

10/10 Excellent

Takanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the hot spring.
Stayed 1 night in Nov 2024

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel shuttle bus is so convenient.I can enjoy shopping in the center of the city anytime.
Stayed 4 nights in Mar 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. The breakfasts were the best that we had our entire trip. I also loved the bakery. And the views of the volcano were heavenly. The help was also great! And the hotel itself was befitting of the views.
Stayed 2 nights in Apr 2025

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect !
Stayed 2 nights in Apr 2025

10/10 Excellent

Hadleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, for what was presumably an excellent deal. Note of clarification, the room was labelled as "NO VIEW", but we were still placed on the tenth floor and got a lovely view of the rear side of the hotel, with scenic greenery, and a nice contrast of classic and modern Kagoshima. Overall great experience; staff was lovely, plenty of facilities at and near the hotel, and some of them came at quite reasonable prices for more budget-minded people like myself. Would recommend a car as it is quite difficult to walk to and from the hotel to the city or anything central. There is a good bus that runs to popular locations, right near the reception, but it doesn't run very late and has a specific route. Overall excellent experience 👍👍
Stayed 3 nights in Aug 2025

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Excellent staff. I give our experience at hotel Shiroyama the highest rating. Absolutely loved everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Hisako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good breakfast.

Shuttle bus is running every 20 minutes. but If you have a tight schedule ,you have to take taxi.
Stayed 3 nights in Mar 2025

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, room comfort

Good stay in Kagoshima

Really big hotel very popular with Japanese people. The best thing is the view of Sakurajima. Really amazing. Onsen is very strict with tattoos also with foreigners. Breakfast was huge but a bit messy. Room was ok. Good for a 2 night stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of Kagoshima. Excellent service. Wished we could have stayed longer.
Stayed 1 night in Nov 2024

10/10 Excellent

Geok Tin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, but we face some difficulties when we check in
Stayed 3 nights in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So much morecthan I expected

I booked, looking for a place to staycafter getting off the ferryvfrom Okinawa. When I arrived I realized this wasnt just a place to sleep. It's the city's "grand hotel". Set in gorgeous grounds, with more trails nearby in the mountain forest, it offers a large breakfast buffet and a huge onsen with indoor and outdoor pools - all of them with spectacular views over the city and volcano.
Stayed 2 nights in Mar 2025

6/10 Okay

Yahoo

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jun 2025

8/10 Good

Jieun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid extra for the view, but the view wasn’t that great. Other than that, everything else was perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best...

This was our first stop for a three week trip to Japan. Couldn't have chosen a better place to get acquainted and get past the jet lag. Excellent service, very comfortable rooms, beautiful views and wonderful onsen. Breakfast buffet was fantastic. The hotel has many restaurants. We ate at one. Overpriced and just all right. There are so many excellent places to eat in Kagoshima. The hotel is on a cliff above the city. Using the free shuttle service was easy and efficient, though you do spend a good deal of time traveling to and from the heart of the city if you do go in twice a day. But totally worth it. I wouldn't stay anywhere else in Kagoshima.
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Beautiful Views, Solid Hotel Stay

Great hotel that’s very well known for the onsen and views of Sakurajima (what more can you ask for!). It will be hard to find a hotel location with a better view! The room was nice for the most part. Bathroom was a bit dated and unfortunately had an old tank water smell that some of the hotels in Japan have. Restaurants in the hotel are great although a bit on the pricier side. We ended up getting a gorgeous view of the garden for our dinner there. Family Mart on the 1st floor makes this hotel a catch all for convenience.
Stayed 1 night in Oct 2024

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Despite high hopes this hotel was perhaps the most disappointing of any hotel I’ve ever stayed in. Staff were incredibly unhelpful, we were told that we could not eat in the hotel as they’d fully booked every restaurant for functions, we then wanted to go for a drink one evening and was told the bars were shut that day for no reason given, you also had to queue for about 20 minutes to get breakfast which, whilst there were many options, was poor quality. The one positive was the onsen being pleasant with a lovely view of the volcano. However, that does not make up for the poor hotel standard. Avoid staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

AKIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャトルバスがあって良かったです。 温泉も良かったですが、シャワーのお湯も良かった気がします。水質が良いのでしょうね。 桜島が至る所から見えたのも良かったです。
Stayed 2 nights in Aug 2025

10/10 Excellent

shingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
掃除の行き届いた、寛げるお部屋でした。
Stayed 1 night in Aug 2025