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"An older property with some quirks, but the location is ideal, and the staff wonderful! The in-room mini onsen a gift after a day of skiing. A close walk to all the fun restaurants and shops of Hirafu, and the ski in/ out access is ideal. Shout out to the front desk team who answered all questions and helped us book a car at the last minute when uber flaked."

"Wonderful property. The only disappoitment was their restaurant which had a few menue items unavailable. "

"convenient ski in/ski out"

"Very, very old hotel. "

"Understaffed. Nearly impossible to get room clean outside of their schedule. I feel bad for their staff. The owner needs to step up and hire more than 3 cleaners. "

"Kitchen bench and serving very easy and utensils good. Good set up. Laundry absolute a gem with washing and drying. "

"Kitchen had all that is required to cook a proper meal"

"Great"

"We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm"