Isla Holbox Vacations from ￥459,825

Building is over due for renovations check in process is horrible and room cleaning not very good alot of facilities were closed but advertised they were open and food is 5/10

At first we were a little upset because when we checked in the decided to upgrade our 2 bedroom oceanfront rooms to VIP suites, this would have been fine but we were on a girls trip and each room needed to have two beds and the upgraded rooms were king size beds. They said that they had no other rooms available so we would have to take these rooms until they could get us put into new rooms the following day. We had paid extra for a birthday package so that was now going to be messed up in the rooms we were going to be moved to. We’re no longer the oceanfront rooms that we had paid extra for. With the Hotel staff, knowing that we were extremely upset and disappointed. They pulled a few strings and were actually able to get us into a villa and that was absolutely amazing. They went above and beyond and we are so appreciative and grateful.

We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean!

Amazing place would book again

Room had a really bad paint smell in it, called front desk 2x took over 1 5 hr for someone to show up, a maintenance guy they just spray a fragrance to cover it up 12hr later strong paint like fumes was back, Last year there was more entertainment at the pool this year only had half the games as before and most the playmaker from last year where gone and fired. Food was good but not many food choice on buffet for lunch and dinner. Bash food and pool side food was really good and one of the main reason we like this resort was that feature of having that available. Drinks are good. The playmakes they had last year where more fun, lively and entertaining the new ones seem to do the same thing everyday and afraid to let loose, joke around or be goofy. Best playmakes are diabla, bon bom, cowboy and I think her name is saam she a playmaker at pool and also does the Mc at the bash sometimes she been there for atleast a few years she great and our favorite!!