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"Lovely place to stay with incredible food. It does rain a lot in Hakone but it is nice to just stay at the resort in a downpour. The staff was so helpful and the food was superb. Would highly recommend this. "

"Beautiful hotel!!"

" all site seeing in that area which is walking distances. Very convenient. Front desk staff is vey helpful too."

"Amazing stay! All the staff were very kind and helpful. We got the double with the bigger bathtub on the balcony. The room was very clean and spacious. There's beautiful garden in the bottom floor which was perfect for a night stroll after dinner. The kaiseki dinner was good. The breakfast buffet was amazing. There's also a shuttle that takes you to hook station. "

"This by far has been my favorite of 5 hotels I’ve stayed in throughout my trip to Japan. It’s an awesome location, there is so much to see and do around the hotel and the station is very convenient to get to other parts of Tokyo. The room itself had a spectacular view of the bay and Ferris wheel - it was SO PRETTY at sunrise. I loved the balcony off the room and the huge bathrooms that were also stocked with so many amenities and great large size skincare products! I also LOVED the water carafe and refillable filtered water station by the ice machine - it made getting water so convenient (I drink a ton of water) without having to ask for so many bottles from housekeeping. The bed for me was comfortable as I like a firmer mattress, the pillows were quite hard but I found that to be normal (?) in Japan as many other hotels were the same. But overall, I highly recommend this hotel and would stay again for sure. "

"Great hotel"

"Excellent staff. Room was immaculate. "

"Great area"

"This was our favorite place to be on our recent trip to Japan. The hotel, staff, level of service is OUTSTANDING! The staff was incredible- they treat their guests with gratitude and kindness. My family always felt welcomed. We stayed here for 3 nights and enjoyed dinner in the restaurant each evening and was never disappointed. We plan to return and stay lingering "