Find hotels in Highlands, White Plains

"good choice"

"We travel for work and booked this hotel for a five-week contract. Our schedule was four days at the hotel, then home for three days, returning again for four days each week. Overall, the hotel was clean and most of the staff were attentive and greeted guests right away. However, during week three I was assigned a room on the third floor. The first night was fine. On the second night, I requested two additional pillows and went to bed. The following day, I noticed a red, itchy mark on my arm but didn’t think much of it at the time. On the third night, which was also checkout day, I was lying in bed when I saw a bug on my pillow. I quickly killed it and then noticed several smaller ones nearby. I immediately gathered my belongings, took photos, and went downstairs to speak with a manager. Unfortunately, a manager was not available that early, so I reported the situation to the front desk. The staff member informed me that this was not a new issue with not only in that room, but on that entire floor. I checked out and left. Since our stay had been prepaid, my husband returned the following week. He also asked to speak with a manager but was told the manager was unavailable and that they were already aware of the concerns from the previous week. He specifically requested not to be placed on the third floor, they assigned him a room on the fourth floor instead. Its been a week, no follow up from management."

"We enjoyed ourselves We used it for its intended purpose"

"Great"

"Nice friendly staff. My room was clean & quiet. I was very Impressed with the breakfast service. It's somewhere, I'd stsy again. "

"Glad to see the Hotel is under new management. I have been staying here for over 20 years and the place looked great again. Had been on a decline for the past few years. Now there is a wonderful staff. A very convenient location with the express IRT subway around the corner on Broadway. "

"Elegant clean rooms, great breakfast good location"

"Overall it was a great experience except the room was always hot expect in the night but overall great experience and nice eating places around "

"The shuttle qas on time as stated. The staff was but info was requested and never was not updated."