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Oriental Suite Hotel & Spa

Star Rating
4 out of 5

Information

Reviews

4.7 / 5Exceptional
1,053 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

Choose dates to view prices

Book online or call:

03-6743-6572
  • Superior Double Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Double Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Junior Suite, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Junior Suite, Balcony

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Double Bed
    More details

About this area

Hanoi

Located on a lake, Oriental Suite Hotel & Spa is in Hanoi's Hoan Kiem neighborhood, a walkable area with good airport proximity. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Temple of Literature. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium. Our guests love the hotel's quiet location.

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • Romance – Restaurant offering Vietnamese cuisine. Serves breakfast, brunch, and lunch daily. Kids' menu available.

About this property

Oriental Suite Hotel & Spa

Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms, and concierge services. All 40 soundproofed rooms provide free WiFi, free wired Internet, and minibars. Guests can enjoy fireplaces, and other standard amenities include room service, coffee makers, and LCD TVs.
Oriental Suite Hotel & Spa offers 40 air-conditioned accommodations with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Oriental Suite Hotel & Spa features a full-service spa. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.
This Art Deco hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.
Oriental Suite Hotel & Spa is a smoke-free property.
The recreational activities listed below are available either on site or nearby; fees may apply.
O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Policies

Check-in

Check-in time starts at 2:00 PM

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms.

Property is also known as

  • Serenade Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Dry cleaning service
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Nearby things to do

Activities

  • Bicycle rentals

Where to eat

  • Romance – Restaurant offering Vietnamese cuisine. Serves breakfast, brunch, and lunch daily. Kids' menu available.
4.7

Exceptional

5 - Excellent
806
4 - Good
205
3 - Okay
28
2 - Mediocre
8
1 - Poor
6
4.7
Cleanliness
4.9
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

    Stayed 4 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location in Hanoi with an attentive staff and great rooms!

    Stayed 3 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We came to Vietnam for our honeymoon and we stayed at this hotel during our time in Hanoi. We had a lovely experience. The hotel staff was incredible and the rooms were clean and comfortable. I would definitely recommend this hotel. The location is great and it is in walking distance to everything you need in the area. The breakfast was also wonderful.

    Stayed 2 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Nov 2019

    5/5 Excellent

      Stayed 1 night in Oct 2019

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