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Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Overview of Lotte Hotel Hanoi

Lotte Hotel Hanoi

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Hanoi, No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh

Explore the area

  • Popular LocationLotte Center Hanoi4 min walk
  • Popular LocationAustralian Embassy6 min walk
  • Popular LocationVan Phuc Diplomatic Corps9 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)33 min drive

Choose dates to view prices

About this area

Hanoi

Located in Ba Dinh neighborhood, Lotte Hotel Hanoi is connected to a shopping center. Ho Chi Minh Museum and Vietnam National Museum of Fine Arts are cultural highlights, and some of the area's attractions include Thu Le Park and Hanoi Botanical Garden. Train Street and Ho Tay Water Park are also worth visiting.
Visit our Hanoi travel guideOpens in a new window
Map

What's nearby

  • Lotte Center Hanoi - 4 min walk
  • Australian Embassy - 6 min walk
  • Van Phuc Diplomatic Corps - 9 min walk
  • Vietnam Museum of Ethnology - 6 min drive
  • Ho Chi Minh Museum - 14 min drive

Getting around

  • Hanoi Railway Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 33 min drive

About this property

Lotte Hotel Hanoi

Luxury hotel connected to a shopping center in Hanoi with 4 restaurants
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and safes. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Languages

English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Grill 63
  • Red River
  • Tim Ho Wan
  • Top of Hanoi
  • Pharaohs

Things to do

  • Basketball
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (13870 square feet)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 48-inch LED TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1713596.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1155000 per vehicle (one way)
  • Rollaway bed fee: VND 1713596.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 766 out of 986 reviews
5 - Excellent 78%
Rating 4 - Good. 165 out of 986 reviews
4 - Good 17%
Rating 3 - Okay. 30 out of 986 reviews
3 - Okay 3%
Rating 2 - Poor. 14 out of 986 reviews
2 - Poor 1%
Rating 1 - Terrible. 11 out of 986 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel! Has a great view, great amenities, and conveniently in the same building as a mart and shopping center! There are always taxis waiting out front so transportation is easy. Would stay again when I return to Hanoi.
Stayed 3 nights in Jul 2022

5/5 Excellent

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention and service.
Stayed 4 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room with a great view of the city, excellent amenities. Several restaurants in the property itself and access to the rooftop (67th floor) bar. Breakfast buffet was great. Staff very welcoming and helpful.
Stayed 4 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and the cleanliness is at par. The breakfast has a good variety. Unfortunately.I did not see any Vietnamese cuisine
Stayed 8 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022