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20 Hotel and Apartment

3.5 star property
Travelers find a peaceful retreat near Hoan Kiem Lake with convenient bike rentals for city exploration and on-site amenities for relaxation after busy days

Choose dates to view prices

Just steps from Hoan Kiem Lake, 20 Hotel and Apartment offers a tranquil garden, comfortable terrace, in-room WiFi, practical laundry services, and a friendly bar. Guests consistently praise the staff and their positive experiences.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Double or Twin Room

Premium bedding, free minibar items, in-room safe, desk

Superior Double or Twin Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, free minibar items, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, City View

Junior Suite, City View | Premium bedding, free minibar items, in-room safe, desk

Junior Suite, City View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room, Balcony

Junior Double Room, Balcony | Premium bedding, free minibar items, in-room safe, desk

Junior Double Room, Balcony

Highlights

Balcony
Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Premium bedding, free minibar items, in-room safe, desk

Family Room

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room

Royal Room | Premium bedding, free minibar items, in-room safe, desk

Royal Room

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Double Room, 1 Bedroom, City View

Family Double Room, 1 Bedroom, City View | Premium bedding, free minibar items, in-room safe, desk

Family Double Room, 1 Bedroom, City View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Or Twin Room With City View

Premium bedding, free minibar items, in-room safe, desk

Deluxe Double Or Twin Room With City View

  • Sleeps 2

View all photos for Junior Suite With Balcony

Premium bedding, free minibar items, in-room safe, desk

Junior Suite With Balcony

  • Sleeps 2

View all photos for Superior Double Or Twin Room

Premium bedding, free minibar items, in-room safe, desk

Superior Double Or Twin Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, free minibar items, in-room safe, desk

Junior Suite

  • Sleeps 2

Deluxe Family Room

  • Sleeps 3

View all photos for Queen Suite

Premium bedding, free minibar items, in-room safe, desk

Queen Suite

  • Sleeps 2

Royal Room

  • Sleeps 3

View all photos for Family Double Room

Lobby

Family Double Room

  • Sleeps 4

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About the neighborhood

Located in Ba Dinh, a neighborhood in Hanoi, 20 Hotel and Apartment is near the airport and near a train station. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium. Visit our Hanoi travel guide
Map
100000, Hanoi, 93A Doi Can, Ba Dinh

What's nearby

  • Ho Chi Minh Museum showing heritage elements and interior views
    Ho Chi Minh Museum
    5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum which includes a monument and a park
    Ho Chi Minh Mausoleum
    8 min walk - 0.7 km
  • Ho Chi Minh Mausoleum and Ba Dinh square in Hanoi, Vietnam
    Ba Dinh Square
    10 min walk - 0.9 km
  • Beautiful pagoda in Hanoi... possible to walk but recommend to have a motorbike take you as it’s just outside of the main city area and easy to rent or hail someone to take you. Worth the views!
    West Lake
    10 min walk - 0.9 km
  • Temple of Literature which includes a temple or place of worship and a park
    Temple of Literature
    13 min walk - 1.2 km

Getting around

  • Hanoi Railway Station
    8 min drive
  • Noi Bai Intl. Airport (HAN)
    35 min drive

Restaurants

  • Sóng Sánh Café
    4 min walk
  • Tào phớ & sữa đậu nành
    3 min walk
  • Bông Biêng
    1 min walk
  • BBQ Chicken
    1 min walk
  • Chè Thái Lan
    1 min walk

About this property

20 Hotel and Apartment

Hotel near West Lake
At 20 Hotel and Apartment, you can look forward to a terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a restaurant.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), express check-out, and a 24-hour front desk
  • A front-desk safe, a banquet hall, and concierge services
  • Tour/ticket assistance and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 57 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom (in-room sink)
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 300000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 200000 (one-way), (from 1 to 17 years old)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 300000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

20 Hotel Apartment
20 Hotel and Apartment Hotel
20 Hotel and Apartment Hanoi
20 Hotel and Apartment Hotel Hanoi

Frequently asked questions

Is 20 Hotel and Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Motorcycle parking only.

What time is check-in at 20 Hotel and Apartment?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at 20 Hotel and Apartment?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does 20 Hotel and Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is 20 Hotel and Apartment located?

Located in Ba Dinh, this hotel is within 1 mi (2 km) of Ho Chi Minh Museum and West Lake. Hoan Kiem Lake is 1.8 mi (2.9 km) away. Hanoi Railway Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

20 Hotel and Apartment Reviews

8.8

Excellent

8.6

Cleanliness

8.2

Amenities

9.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 35 out of 63 reviews
Rating 8 - Good. 19 out of 63 reviews
Rating 6 - Okay. 7 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very warm and helpful. Despite being on a busy street the room was quiet.
Stayed 5 nights in Nov 2025

8/10 Good

Kush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent stay

Close to shops and friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Sunderam

Liked: Cleanliness, staff & service, amenities
Amazing property good staff. Fantastic hospitality
Stayed 2 nights in Aug 2024

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel with amazing service

We had a lovely stay at this hotel. The whole hotel is clean and the rooms are very comfortable. But the best thing is the lovely staff giving excellent service and making sure you get the best out of Hanoi!
Stayed 6 nights in Feb 2025

8/10 Good

Gerald, Kern Che

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great area if you’re looking to explore the west side of Hanoi. While it’s slightly away from the Old Quarter, this area offers plenty of food options and is relatively close to Lotte West Lake.
Stayed 5 nights in Feb 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort

Very friendly

Very friendly staff at the hotel.
Stayed 3 nights in Jun 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Was comfortable and clean
Stayed 4 nights in Jul 2023

10/10 Excellent

Wong

Liked: Amenities, property conditions & facilities
This room is big and comfortable
Stayed 10 nights in Jan 2024

10/10 Excellent

Lu Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.The only negative thing is that the walls are not really sound proof. I can hear everything from the room besides mine. Food is delicious. The staffs are friendly and overall it is a really nice place.
Stayed 7 nights in May 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, room comfort

Hotel matches the price tag

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price. Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

In need fo some TLC. More of a backpackers hostel than a hotel. But the staff were wonderful and did their best under the circumstances.
Stayed 3 nights in Mar 2025

6/10 Okay

Jonas

Liked: Staff & service
The accommodation is centrally located. The staff is really very nice. All in all, the hotel and the rooms are quite worn out and not always particularly clean. It is functional and absolutely fine for 2–3 nights. The included breakfast is sufficient for a good start to the day. The gym you see in the pictures no longer exists. Only the old, discarded equipment remains on the rooftop.
Stayed 3 nights in Mar 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was walkable to the one pillar pagoda and other things we needed to get to. Also, the price was really good. The staff was accommodating and excellent. The rooms have some wear but overall in good shape and they clean the rooms well. The walls aren’t very sound proof so you can hear loud talking and crying kids next door but normal volume conversations aren’t noticeable. Because no one is really out past 11pm it is quiet after that. I would stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Old and not well maintained room. The room was quite small as well
Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful!
Stayed 5 nights in Nov 2022

8/10 Good

Akira

Liked: Staff & service, property conditions & facilities
Good price good place.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem in Hanoi!

Very friendly staff with a nice, modern cafe on the first floor. Clean, quiet room with great amenities!
Stayed 4 nights in Sep 2022

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big bed, nice
Stayed 13 nights in May 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort

Hotel 20

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.
Stayed 8 nights in Mar 2025

10/10 Excellent

Lily Hue

the buffet
Stayed 2 nights in Dec 2024

10/10 Excellent

ETHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Wonderful! Staff were friendly and attentive. I enjoyed my stay very much. Location is great in that it is not as busy and loud as the Old Quarter. My room was very spacious, too.
Stayed 3 nights in Dec 2022

10/10 Excellent

chendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gem of a place. beautiful room quite large for the price busy location- you have to learn how to cross roads here! The staff are kind and courteous and always welcoming. Housekeeping was fantastic. Such nice people....
Stayed 8 nights in Jan 2023

6/10 Okay

Raihan Binti

Disliked: Cleanliness, property conditions & facilities, room comfort
It was just okay.
Stayed 1 night in Nov 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Feb 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
shower bathroom leaks water everywhere
Stayed 1 night in Mar 2025