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Tensui Saryo

Photo gallery for Tensui Saryo

Featured Image
Down comforters, in-room safe, individually decorated
Down comforters, in-room safe, individually decorated
32-inch flat-screen TV with digital channels, TV
Down comforters, in-room safe, individually decorated

Overview of Tensui Saryo

Tensui Saryo

3.5 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Bar
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
250-0408, Kanagawa, Hakone, 1320-276 Gora 

Explore the area

  • Popular LocationHakone Gora Park6 min walk
  • Popular LocationMiyagino Hayakawa Breakwater Cherry Blossoms14 min walk
  • Popular LocationHakone Open Air Museum14 min walk

Choose dates to view prices

About this area

Hakone

Tensui Saryo is located in Gora, a neighborhood in Hakone, and is in the historical district and near a train station. Hakone Shrine and Odawara Castle are notable landmarks, and the area's natural beauty can be seen at Lake Ashi. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.

What's nearby

  • Hakone Gora Park - 6 min walk
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 14 min walk
  • Hakone Open Air Museum - 14 min walk
  • Okada Museum of Art - 2 min drive
  • Hakone Kowakien Yunessun - 3 min drive

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 2 min drive

About this property

Tensui Saryo

3.5-star Hakone hotel in Gora, near Hakone Kowakien Yunessun
This hotel features a bar/lounge, a coffee shop/café, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, multilingual staff, and a front-desk safe. All rooms are individually decorated and offer free bottled water and hair dryers. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
Tensui Saryo offers 34 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers.

Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Japanese breakfast available for a fee daily 7 AM–9 AM: JPY 3300 for adults and JPY 3300 for children
  • 1 coffee shop/café
  • 1 bar/lounge
  • Coffee/tea in common area(s)

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Japanese

Spa

  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - September 2018

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Individually decorated
  • Individually furnished
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 5500

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are available by reservation only and cannot be requested after check-in.
Guests with dietary restrictions or food allergies should contact this property 3 days in advance.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.

Renovations and closures

The following facilities or services will be unavailable from October 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We have included all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 3300 for adults and JPY 3300 for children (approximately)
  • Late check-out fee: JPY 5500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 76 out of 118 reviews
5 - Excellent 64%
Rating 4 - Good. 23 out of 118 reviews
4 - Good 19%
Rating 3 - Okay. 9 out of 118 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 118 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 118 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and hospitable.
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
We were welcomed with very friendly staff. The hotel was inviting and very pretty! We loved the fact that they had yukatas available we could pick out to use to wear around the hotel. My favorite thing about the hotel was the foot spa bar! Amazing!
Stayed 2 nights in Dec 2020

4/5 Good

Stayed 1 night in Aug 2020