「We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries.
The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s. 」
「Perfect place to stay for a solo or couple to stay for 1-3 nights. Excellent location! All kinds of restaurants and amenities within walking distance. Only drawback no elevator, rooms are up some steep stairs. Not recommended for elderly or disabled. Otherwise felt like I was staying in a charming boutique hotel in Europe. 」
"Please be mindful of sloppy accounting.
I stayed at this hotel from the end of 2024 through the New Year in 2025. Overall, it was a nice hotel with a beautiful city view.
However, some unfortunate issues arose. After returning home, I checked my credit card statement and found that the hotel had double-charged me $644 for my stay, even though I had already paid through Expedia. I contacted the hotel by phone and email, and they responded with an email containing a copy of my final receipt. Upon reviewing it, I also discovered an additional charge of $32.59 labeled "The Market," which was explained as a fee for breakfast or snacks at the lobby café—something I never consumed!!!
Eventually, the hotel refunded the accommodation charge without any notice, but they never refunded the "The Market" fee. Despite sending them four emails, they have ignored my messages to this day.
This raises concerns that the hotel may be engaging in unclear and disorganized accounting practices, making me question whether this is intentional. I suspect they may be deliberately exploiting foreign customers, taking advantage of geographical and language barriers that make it difficult to dispute overcharges, or relying on customer oversight to impose small, unnoticed fees.
I strongly condemn such unethical and unprofessional business practices, and also condemn Expedia that kept ignoring for this matter."