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Hotel City

3.0 star property
Hotel connected to the convention center in Florence with a 24-hour front desk

Choose dates to view prices

In the heart of Florence, Hotel City offers a warm welcome. Stay connected with in-room WiFi, enjoy concierge services and multilingual staff, explore local meal delivery options or simply relax in front of the lobby TV. With an elevator and computer station on site, guests have praised the hotel's helpful staff for making their stay seamless.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room with Private External Bathroom

Egyptian cotton sheets, premium bedding, down comforters

Double Room with Private External Bathroom

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room

7.8 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Comfort Triple Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 34 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Map
50123, FI, Florence, Via Sant'Antonino 18

What's nearby

  • Piazza di Santa Maria Novella - 2 min walk - 0.2 km
  • Cathedral of Santa Maria del Fiore - 5 min walk - 0.4 km
  • Piazza del Duomo - 6 min walk - 0.6 km
  • Ponte Vecchio - 9 min walk - 0.8 km
  • Uffizi Gallery - 11 min walk - 1.0 km

Getting around

  • Unità Tram Stop - 2 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 5 min walk
  • Florence Airport, Peretola (FLR) - 27 min drive

Restaurants

  • Ciro & Sons
  • ‪Alibi Craft Beer & Kitchen - ‬1 min walk
  • Lorenzo de'Medici
  • ‪banana bar - ‬1 min walk
  • ‪Trattoria Da Guido - ‬1 min walk

About this property

Hotel City

Hotel near Basilica of Santa Maria Novella
Located close to Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel City has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Valet parking (surcharge), coworking spaces, and concierge services
  • Local meal delivery service, a reception hall, and a TV in the lobby
  • A 24-hour front desk, smoke-free premises, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel City offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Changing tables and highchairs
  • Hypo-allergenic bedding, Egyptian cotton sheets, and down comforters
  • Rainfall showers, deep soaking tubs, and bidets
  • 32-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (EUR 35 per day)
  • Secured, covered extended parking on site (EUR 35 per day)

Things to do

  • Private wine tours
  • TV in common areas
  • Wine tasting room
  • Wine tours

Family friendly

  • Changing table
  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Mosquito nets
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free minibar (limited items)
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 35 per day
  • Covered extended parking fee: EUR 35 per day
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number IT048017A1QZJFLSUP

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel City Hotel
Hotel City Florence
Hotel City Hotel Florence

Frequently asked questions

Is Hotel City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City?

Valet parking is available for EUR 35 per day. Extended parking is available for EUR 35 per day.

What time is check-in at Hotel City?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel City?

Check-out is at 11:00 AM.

Where is Hotel City located?

Located in Historic Centre of Florence, this hotel is within a 5-minute walk of Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza del Duomo are also within 10 minutes. Unità Tram Stop and Valfonda - Stazione Santa Maria Novella Tram Stop are within a 5-minute walk.

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Reviews

Hotel City Reviews

9.0

Wonderful

9.4

Cleanliness

8.2

Amenities

9.6

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 134 out of 215 reviews
Rating 8 - Good. 49 out of 215 reviews
Rating 6 - Okay. 23 out of 215 reviews
Rating 4 - Poor. 7 out of 215 reviews
Rating 2 - Terrible. 2 out of 215 reviews

Reviews

10/10 Excellent

brett kim

Liked: Cleanliness, amenities
Great hotel. Great location and great staff.
Stayed 8 nights in Oct 2025

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities
A good small hotel, clean, though the property feels a bit too old (duh, it’s Italy!). The staff were super nice and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Friendly and helpful front desk staff, and great location for exploring the city
Stayed 2 nights in Jul 2025

8/10 Good

marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay that was convenient to everything. We were able to walk everywhere! Lots of restaurants nearby, as well as the huge market. The staff were very friendly and accommodating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Albert

Liked: Cleanliness
Close to sites. Very friendly and helpful staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Paulina Ferrer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Location
Stayed 1 night in Jul 2025

10/10 Excellent

EDOUIN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 3 nights in Aug 2025

8/10 Good

Colette

Very easy to get around really Close to the train station. Lots of restaurants close by.
Stayed 5 nights in Jun 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice and the staff are so friendly and helpful. The only thing lacking is A/C or at least a ceiling fan. The hotel is clean and the room and bathroom was very spacious and updated.
Stayed 1 night in Jul 2025

10/10 Excellent

MERCY

Liked: Cleanliness, amenities, property conditions & facilities
Center of all. Many shops and restaurants
Stayed 2 nights in Jul 2025

8/10 Good

Enas

Liked: Cleanliness, staff & service
Everything was perfect but the only problem we faced was the air conditioning isn’t as cold as we’d like but the location is perfect the staff is perfect.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Great location, only a few minute walk to the train station and also to main attractions. Staff was very friendly and helpful. Very clean property.
Stayed 3 nights in May 2025

10/10 Excellent

Evelyne Ling and Oxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was very nice. Great location with many restaurants around and near the train station. It was very convenient to and from the airport.
Stayed 3 nights in May 2025

10/10 Excellent

Elizaveta

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing: very thoughtful and caring
Stayed 3 nights in May 2025

6/10 Okay

Mark

Disliked: Property conditions & facilities
Great location but tired hotel with a curious arrangement for bathrooms etc.
Stayed 1 night in May 2025

6/10 Okay

Dursun

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was super nice but the hotel was smelly, old and very outdated. The room was small.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bernice

Liked: Cleanliness, amenities, property conditions & facilities
Our front desk staff person, Erin was awesome. Incredibly friendly, extremely helpful and knowledgeable and caring about doing a great job for the client.
Stayed 5 nights in May 2025

10/10 Excellent

Dianna

A hidden gem

A quiet very clean room, close to everything. The staff were helpful.
Stayed 4 nights in May 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Room was very comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely welcoming and friendly. They were very responsive to any needs that we had and offered re ommendations for things to see and do in the city.
Stayed 2 nights in Apr 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service
(4.5/5) Overall, this hotel was very nice! The staff was very friendly and nice. The only issue I had was that in before booking, the details and information of the hotel said there was Air Conditioning. There was no fan or Air conditioning in the rooms. There is only air conditioning in the lobby. That was my only complaint.
Stayed 2 nights in Aug 2025

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff were kind, but the bed and pillows were rock hard, the shower drain didn't work and so the shower was overflowing, there was hair on the floor and on my bed from someone other than me (!! Gross!!) and it was really Hot because the AC was barely functional.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We really appreciate the staff

Room was clean, condition good, location excellent; staff nice, friendly, patient and helpful. After we already left Florence, we found out that my wife lost a pair of diamond earrings that were very important to her in the room. We called the hotel. The staff searched for them in the room and found them, and made arrangements for us to get the earrings back. If allowed in this rating system, I'd give Hotel City 20/10.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The installations were clean and well kept. The area was inviting and gave me a feeling of safety. Definitely will come back again next time 1
Stayed 3 nights in May 2025

4/10 Poor

Shaiful

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom was not in the room
Stayed 1 night in Jul 2025