Firostefani Vacations from ￥252,774

Outstanding place to stay on the Caldera cliffs of Fira. The location is central and very convenient, close to the beginning of the Fira to Oia Cliff walk. We easily got to the restaurants, nightlife, and shopping, and also to Fira town square. We had a beautiful sitting area with our own plunge pool overlooking the cliffs. We were served breakfast there every day. It felt so indulgent to have our own space overlooking the ocean while could see tourists from afar angling to get views, especially at sunset. Our villa (Traviata) was spectacular. It was a cave house with a living room, dining area complete with refrigerator and minibar, a separate bedroom, two bathrooms and two showers, and our own indoor plunge pool jacuzzi. Stacy, the manager, was wonderful. She was knowledgeable and helpful. She organized transfers and gave us advice on what to do and see. All of our requests and questions were taken care of. She is fantastic! We enjoyed seeing Bacho and Sosa everyday. They brought us breakfast, helped with out hot tub, and helped carry our luggage up and down the path to the main road. I highly recommend staying here. There’s nothing like waking up with a Caldera view or seeing the sunset everyday from your private vantage point. It truly made our trip unique.

Staff were friendly and accommodating. Excellent service all around. Great view and close to town. Excellent pool bar service.

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Nous avons passé un magnifique séjour de 10 nuitées et avons apprécié l’emplacement de l’hôtel, les aménagements et le personnel attentionné toujours là pour nous conseiller et rendre agréable notre voyage. Merci infiniment à Cyndy, Anna et Erick qui se sont préoccupés de nous tous les jours. Notre chambre était magnifique et toujours très très propre, beau balcon privé et la piscine agréable pour relaxer. Déjeuners A +++ Merci pour votre accueil.

Very disappointing experience overall. Genuine concerns were raised respectfully but management were dismissive, defensive, and unwilling to properly listen or accommodate. Communication quickly became uncomfortable and unprofessional rather than solution-focused. The property descriptions were also misleading in our experience, particularly regarding the level of privacy between room categories. It became apparent that some rooms offered significantly more privacy despite being described in materially the same way. Overall, customer care felt very poor and the experience left us uncomfortable enough to leave on the same day.