El Matador State Beach

Booked through Expedia using the “pay at hotel” option. After driving two hours to get there, I was told my reservation had been canceled because my card was declined. That was false. First, my card was never charged or even attempted. Second, because I selected “pay at hotel,” the hotel should not have tried to charge the card in advance anyway. The staff was extremely unhelpful and repeatedly tried to blame me. I showed them my reservation and proof that no charge had been attempted. At that point, they admitted the hotel was overbooked and said there was nothing they could do. The explanations also kept changing. One employee claimed they had tried to charge my card “in the morning,” even though I did not make the reservation until around 3:00 p.m. The hotel appears to have overbooked, canceled my reservation, and then tried to blame me for it. I was left to find other accommodations after a two-hour drive. Terrible experience. I would give zero stars if possible. I would never stay here or recommend this hotel.

Service was miserable. Amenities for a high end hotel have been reduced or eliminated I’ve been staying there over 25 years. I had to call engineering 3 times to come Restaurant bar hours have been severely reduced

Very good hotel, clean and cozy...