Serra Retreat

Property clean, very helpful staff. However someone needs to change the remote battery. Only working when about 18 inches from the tv. Worthless if you are in bed.

If you choose to stay here, you will need a car, but keep in mind that parking is an additional charge. Unfortunately, our experience was not a pleasant one. The safe in our room was broken, the bedside lamps did not work, and we had ongoing issues with the TV remote. Our room was also not serviced during our stay, which was disappointing. In addition, the reception staff was not particularly friendly or welcoming at check-in. Overall, we felt the property fell short of our expectations, particularly in terms of room maintenance and customer service.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.