「Staff were so rude and not helpful at all. When we asked for the extension of our stay we were asked to pay almost double the price. Price was reduced after the long bargain. Airport vehicle was arranged at a very high price, almost double the normal price. WIFI was limited. Not suitable for foreigners. .」
「12 months since my last visit and the staff are even better than I remember. Arriving 2am you might except the “night” staff welcome but no smiling faces and helpful staff.
The room is well equipped but the towels could do with changing as they are getting a bit scratchy but everything else is fine.
Breakfast is a good selection of western and Asian cuisine and I was lucky enough to have chef Arun deliver some nice breads for both breakfast and dinner which were delicious.
Dinner is a la...
「Bathroom was stinking when we entered. Toilet seat would stand up. Toilet roll not given even after calling the reception. Delayed delivery of coffee orders. Room had no windows and was adjacent to a conference hall which had a big noise leak from the event. 」
「Great service, staff are always helpful and pays great attention to guests' needs.
Cozy rooms, great dining options, amazing bar.
Although the in-room dining menu ought to be updated and pictures are missing.」
「I usually dont trust hotels under this chain but booked last minute without much option , i know it won't be fantastic but didn't expect such a terrible experience. Room not cleaned at all and smell very bad. Booked with breakfast but they are not offering breakfast. Hotel.com should investigate properly before adding such a hotel.」
