チェンナイのプールのあるホテル

「I stayed at this hotel last year and it was very nice, so I stayed there again this year. This time we had a few small problems, but when we reported them to the staff, they quickly responded and resolved them. Also, the restaurant was very delicious and the staff was very kind. I thought I would stay again.」

「3年ぶりに宿泊した。部屋のアップグレードもあり全体的にサービスは良かった。 残念なのはランドリーサービス。 フロントにジャケットを預けると時に、アイロン掛けに注意するように言ったにも関わらず、担当者に伝わていなかった。ランドリーサービススタッフにやり直しを依頼して何とか対応してもらった。何故注意が伝わっていなかったのか？　ランドリー担当者は何故デザイン通りにアイロン掛けを行わないのか不思議である。」

「Nice location and comfortable stay... breakfast was quite nice...! Room is a little smelling maybe by water or air conditioning. TV screen never got switched off to make a room darker at night...so I removed consent plug by myself. 」

「Good」

「Taj club house Chennai is five star hotel, as their quality of facilities, cleanliness, total aesthetic sense, especially their hospitality. When a seriously critical issue happened cause of my fault, the front staff, security staff and their driver all had co-operated and finally resolved the problem. That was an amazing teamwork and excellent hospitality. I strongly recommend Taj club house when you stay in Chennai.」

「朝から夕方までリノベーション中につき騒音が発生すると説明を受けたが、実際の騒音は夜中2時、3時にもかなり発生しており、説明と違い失望した。」

「もう少しスタッフの対応が早いとイライラしないと思います。」

「設備は整っており、外国人慣れしたサービスで特に不満なし。 部屋のドライヤーが動かなかった。」

「People should know this is an airport hotel and pretty far away from everything else. Hotel staff were very nice and friendly in a restaurant and front. But building and facilities were old. Room...acceptable or OK. Many better hotels for the money. I might stay again if I need an airport hotel, but otherwise, I wouldn’t repeat.」

「There are 3 restaurants and all are nice.」