カザフスタンの家族向けホテル

"Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say."

"清潔で快適なマンションの一室でした。チェックアウト後も荷物を預かって頂きました。近隣の観光地へはYandex GOで移動。隣のマンション棟にスーパーとATMがあります。"

"朝食が美味しかった。若いスタッフがテキパキと働いています。"

"施設は清潔で朝ごはんも充実しており満足 改善要望はシャワー室に扉がなくシャワー室外の水濡れが気になること"

"特にナシ 年季のあるホテルでした。綺麗でしたが備品が古い"

"値段7000円ぐらいのわりに、アルマトイ空港までの、フリー送迎がある"

"新しい、男性スタッフのサービスが良かった。"

"便利であった。"

"The staffs were English-speaking and we had no problems communicating with them. The hotel room was clean and I had no problems. However, on the first day I arrived, there was no hot water in the shower, only cold water. The hotel said it was due to maintenance, so it could not be helped, but it was a little disappointing after a long plane ride. The next morning, the hot water came out of the shower without any problem. I ordered room service at the hotel for dinner, which was very good. There is a shopping center around the hotel, which is very convenient."