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"The complimentary drinks and appetizers at happy hour every day was 10/10!! "

"Front was always full of kids and a family that lives there "

"Breakfast just ok, did not use the pool"

"The staff was great during check in and made the process quick. They were friendly and welcoming. The room was very clean and spacious. The amenities within the room like the whirlpool and shower/steam room made my experience great! The bed was comfortable. Overall, my whole experience at The Champagne Lounge was amazing and made my anniversary special. I will definitely be returning to the CL in the future. I definitely recommend this place for anyone looking for a place for their special occasion or just a quick getaway. "

"Facility was clean Newly renovated room nice Pool area could be maintained a bit better Overall stay was good Food and drinks were really good Staff really nice and welcoming "

"Overall this was a good experience minus one pretty major thing. We had gotten to the room after a long day and were in our pjs winding down in bed, my sister grabbed one of the pillows from the bed which was untouched by us before this time. The pillow had crusty stains on it as if it had not been cleaned at all from the previous stay. It was late so we didn’t want to go to th desk at that moment and so we threw it on the floor and used the extra pillow in the closet. When we reported this to them the next day they asked why we didn’t report it when we found it and brushed it off, which was not how I believe that should have been handled."

"Don’t forget your swim suit. The pool is one of the best indoor pools I have seen from a hotel. The rooms are clean and staff are friendly. Otherwise, I would not have chosen Westin as my go to hotel when in the area."

"Great staff, clean rooms and amazing breakfast!!!"

"I received a $150 charge on my account and just figured that it was a deposit. The charge then went down to $111 and I decided to call because it never dropped off. I was informed that that was a pet cleaning fee. We are local and would have never stood there if we were informed about the fee. I have a 40 pound dog who stood curled up in the corner because she was afraid of the thunderstorm. Had I brought her in the side door, no one would have even known she was there. Every other hotel that I have taken my dog to, simply charges the $50 deposit and refunds it when they see that the dog did not make a mess. I stood at the Hyatt because my boyfriend was in town from college and his family lives in Villa park. We stay at the Hampton Inn in itasca, all the time, with no fee. When I called today, the woman that I spoke to, merely said she would talk to the manager about training the staff to make sure that they let the customer know of the charge. She also said that the fee is $100 whether you stay for a day or a week. I checked in at 6:30 pm and checked out at 10:30am, the next day. That comment was just like a smack in the face. "