Do NOT book at this hotel. I would say this hotel might've ruined my vacation alone. It's beautiful on the outside and the lobby is super nice but you can't sleep in the lobby so that does nothing for you.
The first night checking in was very pleasant the front desk had a super polite gentleman who answered me and my family's questions. However, the moment you enter your room everything goes downhill.
Let’s be honest the room was clean I had used disinfectant wipes to be sure. Do not expect hot water. If you'd like hot water be prepared to fight with the tub handle. You may need to go all 12 rounds before you receive anything.
If you're bringing your family bring a ton of board games because the television needs to be connected to Wifi to work properly and the internet at this place is TERRIBLE. Boost network could give them a run for their money.
Do not run out of toilet paper because the staff will run around with their heads cut off not knowing what they or you should do to get some more. A lot of miscommunication happens with getting toilet paper.
This place doesn't believe in a fitted bed sheet so the mattress beneath is exposed and you're damn near sleeping on it.
The bed linen itself is horrible and thin but how this place is you might be grateful about that.
The bed is super uncomfortable and the lamp outlets work poorly.
The room temperature will not dip below 72 degrees. The AC has been set to 60 degrees since I arrived four days ago, and the room has remained humid
Jasmine
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Allison
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
always my choice when i am visiting the morton arboretum
Allison
2025 年 7 月に 2 泊滞在
2/10 (非常に不満)
Mansoor
2025 年 7 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old building, smells moldy, very bad
Mansoor
2025 年 7 月に 1 泊滞在
6/10 (普通)
JONATHAN、Tavernier
2025 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Liked the tub and handrails. TV remotes only worked intermittently. Bartender was fantastic. Restaurant/bar closed on Sunday. Room was good.
JONATHAN
2025 年 7 月に 4 泊滞在
4/10 (不満)
Robert
カップルで旅行
2025 年 7 月 22 日
気になった点 : スタッフとサービス
While the room was fairly spacious, the overall service was lacking. Our room was not ready at check-in time. The bed had no fitted sheet, and our room was not cleaned the first day. When we inquired about this, the staff promised the room would be cleaned the next day - which it was not. She was also not particularly concerned about the lack of fitted sheet, even though it made the bed a constant mess and difficult to deal with during the night. Next time, we will try to find different accommodations.
Robert
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Cassandra
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chromecast didnt work. Bathroom small and dated but water pressure was excellent. Enjoyed my stay.
Cassandra
2025 年 7 月に 1 泊滞在
8/10 (良い)
Kirsten、Chicago
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, comfortable bed, and spacious room. My only suggestion is to add some updates to the room such as usb outlets. Otherwise we had a great stay.
Kirsten
2025 年 7 月に 4 泊滞在
8/10 (良い)
Gavin
家族旅行
2025 年 7 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
Nice property. Showed its age a little, but nice overall.
Gavin
2025 年 7 月に 3 泊滞在
6/10 (普通)
Janell
小さなお子様連れの家族旅行
2025 年 7 月 15 日
気になった点 : 設備とサービス
Dirty property, no bottom sheet on our bed. The Staff seamed annoyed and I ordered a salad that came with visible dirt all over. Definitely not worth staying here.
Janell
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Asma
グループ旅行
2025 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Centrally situated, beautiful clean rooms with fantastic view!!!
Asma
2025 年 7 月に 2 泊滞在
6/10 (普通)
Brandi
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 12 日
良かった点 : 清潔度
Overall the stay was fine. The customer service was was good. The staff was polite and accommodating. The facility needs some updates. I noticed our bathroom was outdated more than anything and the pool area needs some updating. The hot tub is fully out of commission but the heated pool was nice. Breakfast is an additional fee so we did not try the restaurant. It’s in a nice area overall so safety did not feel an issue.
Brandi
2025 年 7 月に 2 泊滞在
4/10 (不満)
Jennifer
家族旅行
2025 年 7 月 11 日
気になった点 : 清潔度、設備とサービス
The mattress was very old and uncomfortable. The pull out coach very old with no bedding. It took us 45 minutes to get a blanket and even then they brought no sheets or pillow. There was no good coffee in the morning and no shops nearby. The freeway was very loud all night. Bad experience overall. Front desk guy was nice
Jennifer
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
Mushir
2025 年 7 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mushir
2025 年 7 月に 1 泊滞在
6/10 (普通)
Tim
2025 年 7 月 7 日
My (room 723) toilet ran and the shower drain was backed up!
Tim
2025 年 6 月に 1 泊滞在
10/10 (非常に良い)
Sukhwinder
2025 年 7 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great
Sukhwinder
2025 年 6 月に 4 泊滞在
8/10 (良い)
Emily、Dubuque
グループ旅行
2025 年 7 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No real complaints, this is a clean friendly hotel. Quite a busy place, but no noise on our floor. Still waiting for my $50 to come back on my card that was a temporary charge.
Emily
2025 年 6 月に 1 泊滞在
6/10 (普通)
Ryan
2025 年 7 月 1 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Mediocre hotel in a decent location for Naperville/Lisle. Elevators are really busy and took a long time to get you between floors due to constantly being in use. You can hear the highway traffic in your room. AC has trouble keeping up with heat during the summer.