Nice home, Our stay was lovely, but there were a few things that were unhelpful.
The floor was very wet when we arrived, as was the couch. Fresh from being cleaned, however we arrived at 5pm. Our check in was from 2pm. Either the clean was carried late, or far too much water was used to mop. We used several towels to soak the excess water. The couch looked to have been steam cleaned.
The couch remained wet/damp our entire stay unfortunately. As did the garage floor. Wet and slippery for days.
I was unaware the master bedroom was on 3rd floor and remainder of bedrooms on ground floor. The master was untouched by us, so we could be near our young children. I may have missed the bedroom configuration mentioned in the advert?
A few basic items such as dish washing detergent and hand soap should have been supplied too.
The bottles supplied were basically empty. This was a little disappointing as these items cost very little to provide to guests.
Ainsley B.
2024 年 8 月に 4 泊滞在
10/10 (非常に良い)
Kim G.
2023 年 7 月 26 日
良かった点 : 清潔度
Great spot
Excellent area, clean and plenty of space for a family of 5. Well appointed kitchen, no oven but bench top oven and everything else!
Kim G.
2023 年 7 月に 3 泊滞在
8/10 (良い)
John D.
2023 年 5 月 19 日
良かった点 : 清潔度
HOLIDAY
WE HAD A NICE TIME
John D.
2023 年 5 月に 7 泊滞在
10/10 (非常に良い)
ANTOINETTE E.
2022 年 12 月 5 日
良かった点 : 清潔度
Great location, everything you need to have an enjoyable time.
Clean and tidy, happy with everything, thank you.
ANTOINETTE E.
2022 年 12 月に 3 泊滞在
6/10 (普通)
Kate M.
2021 年 1 月 17 日
気になった点 : 清潔度
Disappointed with cleanliness of propety
1. Windows and window sills had not been cleaned, some had bird faesces and cobwebs
2. The outdoor veranda and chairs were not cleaned and had pieces of wood, dirt, bird faesces, rice and other food matter on many areas (we cleaned this so we were able to eat at the table)
3. We were not provided a kitchen scourer or sponges (we purchased these ourselves)
4. The lounges and one of the beds has sheets that smell wet, damp and musty
5. Some of the kitchen utensils were not clean and were faulty
6. All floors were visibly dirty covered in dust, dead ants, dirt and rubbish (photos supplied)
7. We found a pair of someone’s underpants in the bedroom on the ground floor (photo supplied)
8. Pest- black spider and ant infestation
9. The shower drain on the ground floor is blocked and as a result floods if someone showers in the bathroom
We have spent the day cleaning the property so we can enjoy the rest of our stay.
Despite this the property manager was very responsive and did everything she could to resolve the matter, however unfortunately we didn’t feel it was resolved to our level of expectation.
Kate M.
2020 年 12 月に 7 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 12 月 14 日
気になった点 : 清潔度
Great spot but not clean
We had a great time but the place wasn’t clean and the kettle was broken we informed the real estate agent.
宿泊されたお客様
2019 年 12 月に 7 泊滞在
8/10 (良い)
Melinda S.
2019 年 10 月 16 日
Idyllic Beach Getaway
I recently had the opportunity to stay at this great townhouse in Sawtell. Can't rave enough about the location of the property and the town of Swatell itself. A great spot for a young family. The townhouse had everything we needed for a very comfortable stay. Would recommend.