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"The room was very bad, with no housekeeping service, extremely noisy, and the elevator was not working. People had to use the stairs, and the room curtain was not proper, which failed to block the outside light during the day and night. I have never experienced such horrible service, and nobody was listening. They promised to compensate me with free nights, but I didn't receive anything. I am reporting my bad experience. "

"$50 to park our car there for a week. Free shuttle drop off and pickup from the airport"

"Good value hotel in good location for trip to downtown Charlotte. Breakfast is great and so is the service--really nice and helpful people working throughout the hotel."

"Decent room with 0 amenities "

"Pleasant experience! Staff was excellent"

"The property was exactly as pictured. The hotel was modern, clean, and well maintained. The only downsides for me were the pool area, which felt a bit small, and the parking situation. It was never mentioned that parking costs $37.50 per day, so that was an unexpected expense."

"Great front desk staff, clean room "

"Beautiful place to stay! Will be back!"

"A double booking allowed a family to enter my room in the evening while I was watching TV. (They were given an access card!). I told them to return to the customer desk to straighten out the mess. They apologized for the inconvenience, even though it was not their fault. I hope that they had no trouble getting another room. Your customer service rep. then phoned me and she was very nice and apologized for the error. The TV did not work after that. Other than this the experience was fine. Very nice corner suite on the 10th floor. I prearranged valet car pickup for the morning of our departure. They had no record of it for some reason the morning of our departure, but they were able to retrieve my car quickly despite this."