Find Resorts & Hotels with Spas in Central Jakarta

"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "

"Staff attention to details is exceptional. Special thanks to Estee."

"Good hotel. Good area."

"Great service, nice facilities, gym was great"

"Nice hotel in a good location. Staff were very polite and hotel was very clean "

"Immaculate hotel with luxury feel. breakfast buffet was incredible"

"The pillow is super soft that it feels nothing when sleep. Need medium pillow else very shallow. The bath tub is not so clean. All the service staffs frm security guard to the front desk are all good. Very polite and always put smile on their face. "

"the white light around lobby and around the hotel is not calming. the in-room safe was not working. the hotel is due for a refresh and refurbishment. I wish the staff can be more customer oriented and takes more initiative. They are courteous and warm, just lack initiative."

"Just another Hyat .. perhaps a bit unpersonal, with few areas for small group meetings. The place felt industrial, although very clean and pompous with great service. "