Find Hotel with a Concierge in Canadian Rockies

"Room was 23.5, tried to adjust it down but you could only change the "cool to" temperature not high range number. Sent text message (as instructed) to their c/s (bot) gave me generic unhelpful response, tried more detailed information- same response. After driving 11 hours straight - I wanted food, a bath and sleep. So I slept with balcony door partly open to cool room down. "

"Room furnishings are tired. No robes. Nice bathrooms. Checkin forgot to give us our restaurant voucher. Long walk to downtown. "

"There was a plumbing issue even though someone came and tried to fix it. They said it’s fixed and while we’re sleeping, there was water leaking under the toilet everywhere in the room. When I called the front desk, they said they don’t have anyone available to come and fix it right now."

"We enjoyed our stay even with the renovations "

"Our recent stay at Fairmont Jasper Park Lodge was a wonderful experience overall. While the main lobby is currently under construction, the hotel has done a great job relocating check-in, dining, and lounge services to the golf clubhouse, which was well organized and welcoming. Upon arrival, our room was not quite ready, which was a bit of a slow start. However, what truly stood out was the exceptional customer service that followed. Both the concierge team and a manager personally reached out to ensure our stay was nothing short of excellent. Their attentiveness and care made a lasting impression. We were pleasantly surprised with a room upgrade, complimentary drinks at the lounge, and thoughtful goodies delivered to our room—all gestures that showed how much they valued our experience. These efforts completely turned things around and made us feel genuinely appreciated. From that point on, our stay was exceptional. We were able to fully relax and enjoy the beautiful mountain surroundings, making for a memorable getaway. Thank you to the team for going above and beyond—we truly felt cared for and would happily return. "

"Room are so clean "

"Nice hot tub outside "

"Everything is good but still a bit over price. I paid 220/night for the beginning of April and they should serve better breakfast :( "

"Nice roof top hot tubs. And indoor pool. Greatclocationm large underground parking with ev charging. Would definity stay again!"