Caldicot Castle

The room was very disappointing, the sheets were clean but the bathroom hadn’t been cleaned properly and the toilet seat was still dirty. The property itself was in disrepair and needed a full facelift. The main issue was how we were told the room was not longer available due to overbooking (Metallica concert) and then being emailed to say we had got a room followed by a phone call to say we hadn’t. We turned up not knowing whether we had or not (there were multiple other customers there doing the same thing) but we got told we had one of the staff’s rooms instead of our original booking. Not sure if this contributed to the poor cleanliness but either way we would not recommend. Only good point was the location to the stadium.

Needed a bed for the night, central and near the train station, room was clean and shower decent. Was good value for money compared to what some hotels in Cardiff charge when a big event is happening. Did the job

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.