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「The staff really were 10/10. The hotel is so lovely and the food is amazing! I was so sad to leave. I would say best treatment from staff I’ve ever experienced at a hotel. 」

「A nice hotel with very good and helpful staff. The room and bathroom was large and spacious. It is on a slightly noisy and busy street. There is a great African restaurant one block away called Marcos. Easy walk to long street For the hop on hop off bus. 」

「A hotel totally lack of hospitality. I paid humble amount of money to them but only to be provided with nothing but disappointment.」

「Very nice hotel. Can confidently recommend. We could enjoy there and relaxed a lot. Good service, clean room, good hospitality, etc all were perfect but one. We had a dinner and breakfast in the restaurant within the hotel. The quality is unfortunately not so good. 」

「Lee was a great help advising and booking restaurants and things to do」

「The property is undeniably beautiful, with immaculate gardens and elegant rooms that create a peaceful, luxurious atmosphere. Breakfast was wonderful each morning, fresh, generous, and thoughtfully prepared. However, for the price paid, several service issues were disappointing. Communication from staff was slow, and a significant problem with the shower drainage resulted in water pooling on the bathroom floor. Despite raising the issue and receiving assurances it would be addressed, it was...

「What a place! Everything is fabulous and the staff are exceptional. This was our 6th visit to the Cellars and it won’t be our last. The beautiful gardens together with the stylish interiors make for a luxurious and relaxing stay. The restaurant food is delicious too, what’s not to like? 」

「Good location」

「Outstanding staff, continuously offering to be helpful. Good location, on a relatively quiet street just off of walkable Kloof Street but not in an area teeming with tourists. Afternoon tea and sweets. Restaurant in adjacent building with indoor and outdoor seating. No plans to return to Cape Town but would definitely stay here again. 」