Does The Ritz Cape Town have a pool?

Yes, this property has an outdoor pool.

Is The Ritz Cape Town pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz Cape Town?

Self parking is available for ZAR 60 per day. Extended parking is available for a fee. Limited spots are available.

What time is check-out at The Ritz Cape Town?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Ritz Cape Town located?

This family-friendly Cape Town hotel is located by the ocean, within 1 mi (2 km) of Sea Point Promenade and Cape Town Stadium. Table Mountain National Park and Green Point Park are also within 10 minutes.

The Ritz Cape Town Reviews, Deals & Photos 2025

10/10 Excellent

Danilo

May 28, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso!

Matavilhoso! À vista do quarto e do restaurante principalmente é de tirar o fôlego!

Stayed 1 night in May 2018

10/10 Excellent

Kon, Frankfurt

May 15, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicely modernised hotel in a good location

We spent a couple of days in Cape Town and the Ritz was the perfect home base. The interior is very nice and the team extremely friendly.

Stayed 5 nights in May 2018

6/10 Okay

Isabella

May 14, 2018

Liked: Staff & service, room comfort

Café ruim e concierge desonesto

O quarto era muito confortável, porém o café da manhã deixa muito a desejar. Além de ser confuso e muito demorado. Eles nos dão um cardápio com poucas opções, e em todas as vezes ficamos aguardando mais de 30 minutos pela espera do prato. Sendo que o hotel estava totalmente vazio. Além disso sempre vinha faltando algo no prato. Além disso, o concierge não é honesto, seu nome é Sadick. Eu e meu marido solicitamos um táxi pois iríamos conhecer um restaurante bem famoso chamado Mama África, pedimos ao hotel que solicitasse o táxi. Enquanto aguardávamos o concierge Sadick veio em nossa direção se apresentou e perguntou onde íamos. Explicamos e ele nos disse com toda a certeza que o restaurante havia falido e nos indicou um outro. No momento ficamos satisfeitos pela ajuda. Porém quando chegamos ao outro restaurante o “taxista” amigo do concierge nos cobrou R200 de uma corrida que normalmente era R35. Além disso descobrimos dias depois que o restaurante que queríamos ir ainda estava aberto. Ele é desonesto e trapaceiro.

Stayed 4 nights in May 2018

8/10 Good

Alexandre

Apr 9, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muito bem localizado. Foi todo reformado o quarto é muito bom e a vista também. O serviços e atendimento bom e café da manhã muito bom.

10/10 Excellent

Cheryl, Malawi

Apr 8, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!

Stayed 14 nights in Mar 2018

8/10 Good

Johana

Apr 7, 2018

Liked: Staff & service, property conditions & facilities, room comfort

Satisfactoria lo hizo posible la gerente de turno, muy amable su atencion y preocupacion.

2/10 Terrible

Lisa, San Francisco, CA

Apr 1, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE, THEFT!!

Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...

Stayed 1 night in Feb 2018

10/10 Excellent

Madeleine

Mar 23, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supernöjd!

The Ritsz hade en fantastisk service, personalen hjälpte oss med restaurangbokningar, tips på aktiviteter, kollade vädret och var väldigt om sig och kring sig för oss.

4/10 Poor

Verified traveler

Mar 19, 2018

Liked: Cleanliness

Disliked: Staff & service

Newly renovated Ritz misses the mark

No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.

Stayed 1 night in Mar 2018

10/10 Excellent

Berkis, New York

Mar 11, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff

Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.

Stayed 5 nights in Feb 2018

2/10 Terrible

Monti, Cairo

Mar 2, 2018

Disliked: Cleanliness, staff & service, room comfort

Money stolen from my room

Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.

Stayed 3 nights in Feb 2018

6/10 Okay

Jan, london

Feb 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel good location friendly helpful staff

Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain

Stayed 1 night in Feb 2018

4/10 Poor

Christopher

Feb 22, 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Oscar

Feb 12, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Renovering genomförd med lite fuskhantverk. Men väldigt fint och trevlig serviceminded personal. Väldigt fin frukost, restaurang och poolbar.

Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Feb 9, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Jan 7, 2018

Liked: Cleanliness, property conditions & facilities

Does not quite live up to expectations.

Fridge was installed during the stay(!); no information material available; not possible to borrow an iron; unwelcoming lobby; quite friendly staff; room very small; bathroom with see-through glass wall (please stop this nuisance; it's spreading); fantastic views; food ok and not overly priced; grocery shop + pharmacy nearby; charged twice for the same dinner. No chance to experience the top-floor restaurant - spaces should really be kept open exclusively for guests - and it seems the pool was available to members of the general public, if so, it's highly unsuitable. It's small enough as it is.

Stayed 4 nights in Dec 2017

2/10 Terrible

bassey, lagos

Dec 23, 2017

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Must read about hotel

This is by far the most disappointing Hotel I have ever been to in my life!!! And I have traveled the world. 1. The hotel is undergoing renovation which cause a terrible nuisance. 2. The room service is extremely poor. If you are expecting the normal room service in a room, don’t bother. 3. My first day at the restaurant, they served a stale salmon. Because there aren’t as much guest in the hotel, the quality of food is in question. 5. There is only one functional elevator in the hotel. One day, I had to walk down the stairs from the 15th floor because the elevator wasn’t working. 6. To crown it all, there wasn’t hot water in the room. I was unable to take a shower for two days because of this. 7. The hotel room is actually nice and it is cleaned regularly obviously because there isn’t traffic in the hotel. 8. The staff at the hotel are quite non-challant, you could wait up to 30mins before any one attends to you in your room. 9. Overall, don’t stay in this hotel as it is undergoing renovation which have reduced the functionality of the rooms.

Stayed 3 nights in Dec 2017

2/10 Terrible

Verified traveler

Nov 28, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They really don't care about the customer.

First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!

6/10 Okay

Flávio

Jun 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

VOLTARIA

Hotel bem localizado, atualmente em reforma mas não comprometendo a estadia .... Quartos limpos e confortáveis. Próximo à ampla rede de restaurantes e comércio ao redor. Recepção bem atenciosa.

6/10 Okay

Sandra

Jun 21, 2016

Liked: Staff & service

10/10 Excellent

Michael & Sonia, Bournemouth, England

May 24, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best room in town.

From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.

8/10 Good

S A, Pretoria

May 4, 2016

Liked: Cleanliness, staff & service, room comfort

My stay in the Ritz

Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.

10/10 Excellent

kashiefa, cape town

Apr 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome/amazing

It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.

6/10 Okay

Verified traveler

Apr 20, 2016

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Apr 16, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Great staff

The Hotel is old,but the staff that works there are great!They are super friendly and helpful!

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