「This property was unique that it made you feel like you were away in a cabin in Europe. It was amazing! Clean, cozy and beautiful condo like hotel. I definitely will book again and loved the names of each cabin and decor that was different in all cabins. Such a cool, different type of place to stay.」
「I loved this property and will certainly return next time I visit Big Bear! That said, they were definitely unstaffed which led to some not so great service. When we first arrived at 7pm we had to wait almost an hour to check in because the front desk agent was on her dinner break. I totally understand everyone needs a break but there should definitely be a manager to cover breaks! It was a Friday night and the property was definitely busy. Then when we got to the room, the keypad didn’t work so...
「There was an issue with check in that was likely a combination of issues between the hotel and Expedia that clearly had frustrated the hotel employees and guests as generally tensions were elevated during check in and it was not the most pleasant experience but it was able to be resolved. The AC was not working in the entire hotel and it was a hot weekend though it cooled down pretty well at night and was quiet enough to keep the windows open. The hotel location is great! Very walkable to things...
「No te ofrecen ningún servicio, y en la habitación había ratones, en la habitación nunca hicieron limpieza, el servicio y la limpieza no nos agradó nada 」
