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"some of the staff were lovely"

"The staff was great. Location perfect. Room did not have coffee make"

"This 1 star (not two and a half) stars motel (not hotel), has staff who act like they are working at the Marriott. Girls (not ladies) working at the desk in the evening needs a refresher on customer service. First time in California and first impression of them was “yuk.” Let’s be real, though the room seems kept, it’s not high class but the staff did not make up for what is lacking in room quality. Unfortunately reviews and online pictures do not give true descriptions of rooms. Well, I will not be staying here again or even recommend. Not because of the very low class rooms, but due to the customer service. The staff did not even tell me where to go, she just gave me the room key and told me the number. Never been here before, so had to figure it out. Staff does not present professionally. Sits and scrolls on her phone. Seems more like I’m going into the stable where Jesus Christ was born more than a hotel. The stable was even more welcoming. Wave Hotel, you can ‘wave’ your recommendation goodbye. Of course you will still get business because of your location and convenience. I have learned a big lesson, but such is life experience. Thank you. The breakfast is. Joke. Broken juice machine, stale bagel and left over sweets. Waffle is awful. Thank goodness for Starbucks across the street where I can do proper breakfast. Thank goodness for all the shops, restaurants, malls, many, many, food places around the area. After my stay I actually went to read the reviews."

"Staff very friendly "

"Great fast and easy check in and out process."

"Incredible customer service on the phone when I booked the room, as that service continued during my stay up until my checking out. The friendly staff, clean room and phenomenal location add to the reason I will stay there the next time I visit South Bay. Plus the history of this location makes it even more special - over 100 years old!"

"My wife and I had a great experience at Hotel Hermosa. The property is loaded with great features and entertainment. Our room was a suite with an ocean view. I felt like the price point was great, especially for the location. My only gripe would be paying for overnight parking but given the area, I guess that makes sense."

"Front desk was a bit distant but ok. Maintenance staff was super friendly and amazing. Room was one of the cleanest I’ve seen. Went to the pier, so location was perfect. Will definitely stay here again."

"Clean and location is very nice. Best part is breakfast and breakfast staff is amazing. They are keeping the area very clean."