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"Good"

"I was supposed to meet a family member here, but their flight was canceled and could no longer meet me here in Japan. I needed to cancel this reservation because of this disappointing turn of events. I messaged the hotel staff during the window of time necessary to cancel without late-cancellation fees, however the staff did not respond to me until after that window had passed, and would not budge on their policy of charging me for the entire stay. I was very unimpressed by their business ethics...

"Very restful and peaceful stay. Will gladly book another stay in the future. Staff was very polite and friendly as well as helpful. Location is convenient. Everything I needed was in walking distance."

"Staff was friendly and helpful but the place felt a bit tired and in need of some maintenance attention. "

"Very clean room, quite, comfortable, helpful and courteous staff, easy access to transportation, bus and train."

"Amazing stay! Very friendly staff! Highly recommended! "

"This is a fantastic hotel. Great front desk staff, great onsen, and a really good location right by Kumamoto station. From here you can catch the tram into the city centre."

"施設は全体的に清潔感があって過ごしやすかったです。"

"The hotel is conveniently located within walking distance from the railway station. Shopping arcade,a mall and a temple are all within walking distance. The room is clean, spacious and the provision of a air purifier has added value to the hotel. Bus services provided by Nishitetsu and Kitakyushu city allow one to travel easily to other major towns."

"Loved this hotel. My room was clean, spacious and cozy and the view was absolutely spectacular. Lovely big windows onto the ocean. Absolutely perfect!"